Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you aren't happy with your Shark Rotator Anti-Allergen Pet Plus with Self-Cleaning Brushroll Upright Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.Kind regards, Shark Clean

Hi WS, Thank you for your product feedback, please know that this will be taken on board here at SharkNinja. If you'd like any assistance from our customer service team, please don't hesitate to get in touch using the following link.https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-UsKind regards, Shark Clean

Hello Jo, <br /><br />Thanks for sharing your review.<br /><br />We&#39;re sorry to know that your Shark Upright Vacuum did not meet your expectations, as it doesn&#39;t turn smoothly and it&#39;s difficult to maneuver around furniture and along the walls; we understand how disappointing this can be. Please reach out to our team by phone at 1-855-427-5127; we&#39;d be happy to help you to get this sorted.<br /><br />Kind regards,<br />Shark Clean