Hi Dslgod, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We recommend that you replace the water filter every six months for better quality water. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ I suggest clicking this link for a water filter replacement: https://www.samsungparts.com/PartsList.aspx?PartType=WATER%20FILTER You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144403046 Thank you for choosing Samsung. Have a great day. -Trisha-

Good day, ashley. All we want for you is to be able to grab a glass of fresh, cool water from your fridge whenever you want. To better assist you in changing the water filter and things to consider before changing it, please refer to the links below. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Changing the water filter on your Samsung refrigerator: https://www.youtube.com/watch?v=okAfV86M0iw The water filters designed to work on your Samsung fridge can be found on our website below. https://www.samsung.com/us/search/searchMain/?searchTerm=water%20filter&item_type=Home+Appliances+Accessories If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145529062) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa