Hi Mike, We appreciate your feedback regarding your U8000FD TV’s performance. If you're experiencing freezing or lag in general response time, please try the following steps: 1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now 2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care 3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system. If you're still noticing performance snags after these steps, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also connect with a LiveChat agent via the ‘Support’ link on our website. ~ Samsung Advisor

Hi VadimNewYork, Thank you for reaching out to us. Please know you can connect to external audio via Bluetooth and HDMI connection. When using Smart View with your mobile device, please keep in mind: • Performance may be affected on a 2.4GHz network. For the best experience, connect to 5GHz Wi-Fi. • Your mobile device must support Wi-Fi Direct to use that feature - check your device manual for details. • Both your TV and mobile device must be connected to the same network. • Video or audio may intermittently stop depending on network conditions. If you need further help, please don’t hesitate to reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat agents are also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Jax24, Thank you for sharing your experience with volume fluctuations on your Samsung U8000F TV. Sudden changes in volume can often be related to audio settings or content differences between sources or apps. Please try the following adjustments to help stabilize your TV's audio: 1. Enable Auto Volume. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume. This feature helps maintain a consistent volume level when switching channels or apps. 2. Change 3. . Try a different sound mode to see if one offers a more stable output: Settings > All Settings > Sound > Sound Mode (We recommend Standard or Amplify for more even performance.) 4. Check External Devices. If you're using a soundbar, receiver, or other audio device, check that its volume leveling or dynamic range settings aren’t interfering with the TV’s audio. 5. Update Firmware. Ensure your TV is running the latest software, as updates may include audio improvements: Settings > Support > Software Update > Update Now If the issue persists after these steps, please don’t hesitate to reach Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor

Hi Rick, Thank you for your feedback. If you ever have questions or need assistance, do not hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun) or use LiveChat via the ‘Support’ link on our website. ~ Samsung Advisor