Hi Mytv, Thank you for sharing your experience with Wi-Fi connectivity. If your TV is having trouble connecting to the network, the following steps may help resolve the issue: Signal & Setup Tips: 1. Check TV-to-router distance – Your TV should be within 50 feet of the modem or access point for reliable signal strength. 2. Minimize interference – Turn off nearby wireless devices and make sure there are no physical barriers (stone walls, fireplaces, appliances) between the TV and router. Power Cycle Devices: 3. Restart both your TV and router – Unplug both devices for at least 30 seconds, then plug them back in and allow them to reboot fully. Connection Type: 4. Evaluate your connection method – o If using Wi-Fi, move your router closer to the TV and eliminate any obstructions. o For a more stable connection, we strongly recommend using a wired Ethernet cable. o If already using Ethernet, verify the cable is working by testing it with another device. Run Built-In Diagnostic Tools: 5. Network Test: Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test 6. Wi-Fi Check: Settings > Support > Device Care > Self Diagnosis > Wi-Fi Last Resort: 7. Perform a Factory Reset (if issues persist): Settings > All Settings > General & Privacy > Reset > Factory Data Reset. Note that this will return all settings to their original defaults. If these steps don’t resolve the issue, please reach out to Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website. ~ Samsung Advisor

Hi Enimom, We’re sorry to hear your U8000F TV is turning off on its own. Please try the following troubleshooting steps which may help resolve the issue: 1. Unplug the TV from the wall outlet or surge protector for at least 30 seconds. 2. Inspect the power cord for any visible damage. If damaged, the cord may need to be replaced. 3. Plug the TV directly into a wall outlet, bypassing any power strip or surge protector for now. 4. If the TV remains on long enough, try updating the TV’s software: Home > left directional key > Settings > Support > Software Update > Update Now. Note: If your TV powers off during the update, it could result in damage, so only proceed if the TV is stable. Next, check the TV’s Power and Energy Saving settings to ensure no timers or auto-off features are enabled: • Sleep Timer: Settings > All Settings > General & Privacy > Power and Energy Saving > Sleep Timer • Auto Power Off and Off Timer: Settings > All Settings > General & Privacy > Power and Energy Saving > Auto Power Off/Off Timer Also, if you have devices connected via HDMI, check if Anynet+ (HDMI-CEC) is enabled, as this can allow external devices to control the TV and may cause it to turn off: Settings > All Settings > General & Privacy > External Device Manager > Anynet+ (HDMI-CEC) = Off If your TV continues to power off unexpectedly, please call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). Our LiveChat agents are also available through the ‘Support’ link on our website. ~ Samsung Advisor

Hi Char, If your U8000FD TV freezes or becomes unresponsive: 1. Cold boot – Hold the Power button on your remote for 5+ seconds until the TV restarts. 2. Update firmware – Home > left directional key > Settings > Support > Software Update > Update Now 3. Run Device Care – Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available under the ‘Support’ link on our website. ~ Samsung Advisor