Hi Hector, We apologize for the inconvenience you are experiencing with your range. Please don't hesitate to contact our dedicated support team at mysupport@forno.ca for immediate assistance. Our team will promptly diagnose the issue and work diligently to resolve it as quickly as possible, ensuring that your ignitor and burner are back up and running in no time.

Hi Debra, We sincerely apologize for the inconvenience caused by the damaged parts you received. To resolve this issue swiftly, we kindly request you to contact our dedicated parts department at mypart@forno.ca. Please ensure to include your proof of purchase and specify the required replacement parts in your email. Rest assured, we will promptly process your request and ship the replacement parts to you within 48 hours, completely free of charge.