Hi Kathleen,<br /><br />Thank you for your review. It’s completely understandable how frustrating it can be when you&#39;re excited to use a new product but can’t get it working, worse when the instructions aren’t helpful. We’d love to assist you directly and walk you through how to operate your unit.<br />Please give our customer service team a call at 1-800-365-0135—we’ll be more than happy to help get everything up and running smoothly. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET. <br /><br />Kind Regards,<br />Ninja Kitchen.

Hello, <br /><br />Thank you for taking the time to share your experience. <br /><br />We&#39;re truly sorry to hear about the frustration you&#39;ve experienced with your refund process. We completely understand how disappointing and exhausting this situation must be. Please know that we will relay your feedback to the relevant teams for a comprehensive review to help prevent such issues from occurring again. If there&#39;s anything we can support you with, don&#39;t hesitate to contact us at 1-800-365-0135, and we&#39;ll be more than happy to assist you. Your time and patience are greatly appreciated, and we&#39;re sorry again for the experience you&#39;ve had. <br /><br />Kind regards, <br />Ninja Kitchen

Hello Robert, <br /><br />Thank you for taking the time to share your review. <br /><br />We understand that your experience with your order hasn&#39;t been ideal. As your order was made through Walmart, we recommend contacting their customer support to see what options they can offer you based on their terms and conditions.<br /><br />Additionally, if you ever need help with your Ninja products, please feel free to reach out to us at 1-800-365-0135.<br /><br />Kind regards, <br />Ninja Kitchen

Hello, <br /><br />Thank you for sharing your feedback.<br /><br />We understand you’ve had issues with your Ninja Slushi on your second try. We will ensure your feedback reaches the right teams to help us improve our products and avoid this kind of inconvenience from happening again. If you want to explore what we can do for you, please call us at 1-800-365-0135, and we will be more than glad to assist you.<br /><br />Kind regards, <br />Ninja Kitchen