We're sorry your daughter wasn't happy with the quality of the Luvs Diapers you sent for your grandson, Charlotte. We always want you to get the best results while using Luvs, so we're disappointed to hear this. We use an Absorbent Gelling Material that can absorb 30X its weight, allowing it to be less bulky but still absorbent. With our expertise in diaper technology, we're confident we can help you find the best size and fit for your baby! Please call us at 888) 665-3257 when you have a moment.

We're sorry that the Luvs Pro Level Leak Protection Diapers didn't meet your expectations. Your satisfaction is our top priority, and we take your feedback seriously. We will share your concerns with our Quality Team to ensure we maintain our high standards. Our diapers use an absorbent gelling material that can absorb 30X its weight, making it less bulky but still absorbent. If you're looking for a softer, thicker, cottony cloth-like cover, you might like our Luvs Platinum. We'd be happy to assist you further; please hang on to your product and call us at (888) 665-3257.

We understand how frustrating that must be, and we want to assure you that our diapers go through many quality checks to make sure that each one reaches you in perfect condition. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. It could be that a different size would suit your kiddo's absorbency needs better. We'd like to learn more about this so we can help further. Please give us a call when you can at 1-800-632-7435.

We’re so sorry to hear your baby experienced leaks with Luvs, and would like to help. We know that babies come in all different shapes and sizes, so the weight ranges on our diapers are just a guide. It may help to try a larger size, which will provide more absorbency for your baby. So that we can help you further, please give us a call at (800) 632-7435.