We're very sorry to learn about your experience with Luvs, and we truly hope your baby feels much better soon. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies, and we have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that the issues you have described aren't things we would expect to hear. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. We'd love to learn more and help you best, so please call us at (888) 665-3257.

We understand how frustrating that must be, and we want to assure you that our diapers go through many quality checks to make sure that each one reaches you in perfect condition. Size and fit are a huge part of finding the right diaper for your baby. As you know, babies come in all different shapes and sizes so diapers fit every baby differently. It could be that a different size would suit your kiddo's absorbency needs better. We'd like to learn more about this so we can help further. Please give us a call when you can at 1-800-632-7435.