Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly. Please note, there is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332 from 7am. - 11pm. (CST) Monday through Saturday and 10am. - 8pm. (CST) on Sundays. Hope this helps!