Thank you for taking time to leave a review we&#39;re sorry to hear that assembly did not go smoothly. Please note there is an interactive 3D app called BILT that many customers find helpful during assembly. It is free to download for both iPhone and Android users. <br /><br />Please note there is no specific griddle accessory made specifically for the Member&#39;s Mark 5 Burner grill, however, the cooking grate measurements are as follows: <br /><br />DIMENSIONS in cm (L x W x H)<br />31.9 x 46.8 x 0.9cm<br />(12.6&#34; x 18.4&#34; x 0.4&#34;)<br /><br />You can use these dimensions to find a griddle accessory to replace a cooking grate. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your ignition issues. Your description is a bit unclear. If you are experiencing any ignition issues, please visit the troubleshooting section of your user manual. <br /><br />For replacement parts or assistance don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to address any issues you might be facing. Hope this helps!