We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey Elliot! This is not the experience we want you to have with your LG Washtower, and we'd love to help you get to the bottom of this! It is possible that a vibrating Washtower may be caused by an unlevel unit or shipping bolts left in the machine. Please review this article to see if any of these situations apply to you: http://spr.ly/6426udkWs. If you don't find the fix here, please send us a private message on Facebook or Twitter with the handle @LGUSSupport and we'd be happy to lend a hand! ~Ave

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane