Hi, there. Thank you so much for taking the time to share your review of our LG Range (LREL6323S) model. We understand your concern about some difficulty with the glass top staining easily. We strive to provide reliable, high-quality products that meet our customer's needs and expectations. We are continuously working on improving our products, and your feedback will definitely help us in this process. We want to assure you that we take your concerns seriously, and we're committed to providing you with the best possible experience. If you have any further questions or need assistance with anything, please reach out to us on social media @LGUSSupport. ^Juvy

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey there! It sounds like your range might be getting a bit too hot, and I can see how that could be a concern. Let’s try a few steps to troubleshoot the issue before we consider a repair. First, double-check the knob settings to ensure they’re set to the correct power levels. If you’re using a dual or triple element, make sure the knob is pushed in and turned to the right setting. Next, check for any error codes. If you see a "Loc" code, it means the cooktop is in Child Lock mode. You can exit this mode by pressing and holding the "Lock Out" or "Control Lock" button for three seconds. If you haven’t already, try performing a hard reset by unplugging the range for 2-3 minutes, or turn off the circuit breaker for 30 seconds and turn it back on. It’s also a good idea to inspect the cooktop for any cracks or damage—if you spot any, it’s best to avoid using it until it’s repaired. Lastly, if you have an induction cooktop, make sure you’re using induction-compatible cookware, as incorrect cookware can cause overheating. If these steps don’t resolve the issue, feel free to reach out to us on social media @LGUSSupport. Let us know if these tips helped, or if you need any further assistance! ^ Diego

Thank you for taking the time to communicate with LG about your experience with your LG range. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

We hate hearing that you had this problem with your unit. I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Hi there. Thank you for reaching us. We completely understand your feelings about the condition of your LG range and the issues you're facing with the big burner not working. Your experience matters to us. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your feedback on the LG Range (LREL6323S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy