Hi there, Cindy. We regret to hear that this was your experience as well and would like to further investigate what happened. When you get the chance, send us a private message on social media @LGUSSupport with your contact details, model and serial number. ^Anthony

Hey there, thanks a lot for letting us know about this! We really want to make sure you can enjoy cooking without any worries. Please feel free to send us a private message on social media to @LGUSSupport with your serial number and model number. We've got a dedicated team standing by and ready to help! ~Ivy

Hello! We value your feedback and are here to assist you. A reliable refrigerator is essential, and we understand that having to make multiple repairs for the same part can be frustrating. Our team would like to take a closer look at your unit to find a lasting solution and look into other options that may be available. Please send us a private message on social media at @LGUSSupport, and we will help you with your repair and discuss additional support options. Thank you for sharing your experience; we’re committed to ensuring your refrigerator runs smoothly! ^ Diego

We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.