Dear John,Thank you for your feedback. We’re sorry to hear about your experience. Our 100% hardwood Acacia charcoal is designed to burn hot and efficiently, and its dense nature means it can burn at higher temperatures than many other brands. Proper airflow management is crucial; if left with unlimited airflow, the charcoal can burn very hot and quickly. We recommend closely monitoring your grill's air intakes to maintain a steady temperature for longer cooks. If you'd like to discuss this further or need tips on optimizing your grilling experience, please contact us at Hello@TheGoodCharcoal.com. We want to ensure you have the best possible grilling experience.

We appreciate you taking the time to share your thoughts on our 27.5 lb lump charcoal from Sam’s Club. We’re sorry to hear that it didn’t meet your expectations. Our lump charcoal is made from dense Acacia hardwood, providing a steady, efficient burn without hot spots that can lead to uneven cooking. While some variation in size is natural, the product is designed to perform consistently when airflow is managed properly.If you feel the charcoal didn’t perform as expected in your Kamado grill, we’d like to learn more and help address your concerns. Please feel free to reach out to us at Hello@TheGoodCharcoal.com. Your feedback is important to us as we continue to improve and deliver a quality grilling experience.