Hey Jason, that&#39;s not what a bag of ours should look like and we hear you.<br />Something clearly went wrong somewhere along the way before this bag got to you, whether in transit to the store or in handling, and we want to get to the bottom of it. Our charcoal is 100% hardwood Acacia with nothing added, and while pieces do vary naturally, what you&#39;re describing is not a normal bag.<br />Send us a few photos at hello&#64;thegoodcharcoal.com and let us know which Sam&#39;s Club you picked it up from. We&#39;re real people on the other end and we&#39;ll make sure you&#39;re taken care of.

Hi Richard,<br />We want to clarify one important point right away. Our lump charcoal does not come from Mexico. It is produced from hardwood acacia sourced in Africa, where the wood is invasive and must be removed to restore native grasslands and protect wildlife, including species like the cheetah.<br />Our product is real hardwood lump charcoal. It is not pellets, not pressed, and not reformed fuel. Because lump is a natural product, some variation in piece size can occur through handling in the supply chain, but it remains true lump charcoal.<br />If you’re open to it, please email us at Hello&#64;thegoodcharcoal.com so we can better understand what you received and take care of you directly.<br />From The Good Charcoal team