Hi Jason,<br /><br />Thank you for taking the time to share this. We can understand why finding a bag that didn’t meet expectations would be frustrating, and we appreciate you calling it out.<br /><br />Our lump charcoal is made from real hardwood and packed as true lump, and what you described is not typical of what we aim to deliver. Hearing about debris in the bag is especially concerning to us, and it’s something we want to look into closely.<br /><br />We’d really like the opportunity to connect with you directly and take care of this. If you’re open to it, please reach out to us at Hello&#64;thegoodcharcoal.com so our team can review what happened and support you properly.<br /><br />We appreciate you giving us a try and taking the time to share your experience.<br />The Good Charcoal Team.

Hey, if a whole load is burning out in under two hours, something&#39;s off there.<br />Acacia is one of the densest woods out there, so long burn time is one of the things this charcoal does best. When it&#39;s going that fast, nine times out of ten it comes down to airflow. An open pit pulls a ton of oxygen and even dense lump will tear through it if the fire&#39;s wide open. Choke it down and you&#39;ll get a much longer, steadier burn out of the same load.<br />If you&#39;d like to talk this through with someone from our executive or Pro team, email us at hello&#64;thegoodcharcoal.com

Thank you for your feedback. We want to clarify that our briquettes come in a bright orange bag and are not currently available at Sam's Club. We apologize for any confusion if other brands have chosen similar packaging, but we are proud to be the one and only Good Charcoal made of 100% hardwood Acacia. As the first FSC-approved charcoal in the U.S., we're dedicated to feeding Americans in need and making a difference by cutting down invasive species to produce GOOD charcoal. If you have any further questions, please reach out to us at Hello@TheGoodCharcoal.com.