Hi Angie, thank you for your purchase and for taking the time to let us know your satisfaction level and for giving it the highest rating. You said “excellent product” and we say you’re an excellent customer!!!

We’ll thank you! We absolutely love it that you are enjoying your new heater. Thank you for sharing your comments and for your purchase and review!

Hi Broken upon delivery, we appreciate your business, but we are sorry for your troubles. Typically, you would contact the carrier who delivered your product as that company is the company responsible for delivering the product intact. However, we want to keep you happy and make you whole. So, please call our customer service number at 1 855 242 6887 to receive your lighted table for free. You must be calling the wrong number as this part is in stock and has been in stock for quite some time. Again, thank you for your business, we appreciate it.

We are sorry to hear about the trouble you are having with one of the two heaters you purchased. We thank you for your purchases and suggest you seek some help with the lighting issue that you described. We recommend that you explain your problem by contacting the store where you purchased your heater or please call our customer service center at 1 855 242 6887. They will do their best to offer you some advice or assistance with resolving your issue.

Hello Karen, what a great gift for your son-in-law!!! Your purchase and your review make you a candidate for our customer of the year!!!We thank you for your purchase and for your review!!!

Hello CBM, we are sorry to hear about the troubles you experienced with your patio heater using it for the first time. This product has continued to be one of the best quality patio heaters on the market when it comes to performance, fully-featured, and a great value. Remember that if you experience any problems, missing parts. etc., do not return your heater, instead, please call our customerservice department at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time Monday through Friday for assistance. Thank you and good luck with having our customer service department assist you with your burner assembly issue.

So sorry to hear about this Chris. All Member's Mark items come with a 100% Satisfaction Guarantee and can be returned for a full refund anytime. You can return the product to the club, or call (855) 242 6887 and they can ship you the parts you need so that you do not have to return the heater.

Please contact our customer service team at 1-855-242-6887 (M-F 8am-5pm EST) and they can walk you through the troubleshooting process.