Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table

Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table for

Member's Mark Stainless Steel Patio Heater with LED Table

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4.5 out of 5 stars

stars1,017 ratings416 reviews

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Showing 301-310 of 416 reviews

Apr 26, 2024

JML56

1 out of 5 stars review

Very cheap construction

I bought this in Dec. '23 as a Christmas gift. During the unboxing and assembly process, I discovered that the base for the glass "table" was broken. I called the number listed in the manual, and was promised a replacement part. That was four months ago; still no part. I recently called back and was told that parts are still back-ordered with no fulfillment date in sight. Keep this in mind if you're considering this heater, as several of the parts are very flimsy, particularly the top heat shield.

Helpful?

reply from ChantUSA

Hi JML56, sorry about the late reply, but it took time for me to research this, and then there was a glitch in Bazaarvoice's portal when I tried to answer this. I am not certain as to what number you were calling. So, that could be the problem. But we were not out of stock on the lighted table 4 months ago, nor are we out of stock on the table now. Please call 1 8555 242 6887 for a replacement table. I also want to remind you that all Member's Mark products come with a money-back guarantee should you not be pleased with your purchase. We are sorry for your troubles, as we work hard to try and please all of our members.

Oct 23, 2022

Val

4 out of 5 stars review

very satisfied with patio heat lamp

Easy to assemble. Very good instructions. It said could be assembled in 30 minutes, I wouldn’t go that far but, the instructions are good and screws and parts are well labeled. The top of the lamp is covered in a blue plastic protective coating that has to be removed. It is very difficult to remove it. That was our only hang up but it was time consuming and frustrating. Overall I really think it is a great value

Helpful?

reply from ChantUSA

Hi Val, thank you for taking the time to share your comments and concerns regarding your recent purchase of our patio heater. We are sorry to hear about your frustration regarding the assembly time but we appreciate you sharing that you are very satisfied and feel that you received great value!

Nov 14, 2022

5 out of 5 stars review

Verified Purchase

Patio Heater

I absolutely enjoy it

Helpful?

reply from ChantUSA

We’ll thank you! We absolutely love it that you are enjoying your new heater. Thank you for sharing your comments and for your purchase and review!

Mar 5, 2022

Cindy

5 out of 5 stars review

Verified Purchase

Amazing

Loved it

Helpful?

reply from ChantUSA

Hi Cindy, we want to not only thank you for your purchase, for taking the time to express your satisfaction, and for the great rating you gave. You mentioned that you loved the heater and that it was “Amazing” and that’s exactly how we feel about you…..an amazing customer!!! Thanks again, Cindy!

Jan 21, 2022

Angie

5 out of 5 stars review

Verified Purchase

Definitely a good buy!

Excellent product!

Helpful?

reply from ChantUSA

Hi Angie, thank you for your purchase and for taking the time to let us know your satisfaction level and for giving it the highest rating. You said “excellent product” and we say you’re an excellent customer!!!

Oct 28, 2021

CBM

1 out of 5 stars review

Verified Purchase

Poor craftmanship

We purchased this heater, and the very first night of use, the burner assembly went out. Not a good product.

Helpful?

reply from ChantUSA

Hello CBM, we are sorry to hear about the troubles you experienced with your patio heater using it for the first time. This product has continued to be one of the best quality patio heaters on the market when it comes to performance, fully-featured, and a great value. Remember that if you experience any problems, missing parts. etc., do not return your heater, instead, please call our customerservice department at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time Monday through Friday for assistance. Thank you and good luck with having our customer service department assist you with your burner assembly issue.

Oct 9, 2023

Jeff

1 out of 5 stars review

Dangerously sharp inside

I don't know how well this works because I'm trying to stop the bleeding on my finger that got sliced while installing the gas tank. Beware!

Helpful?

reply from ChantUSA

Hello Jeff, we want to thank you for your purchase. We are really sorry to hear about what happened to your finger while installing the gas tank for your heater. We have never had any issues like this happen before. Please feel free to speak with one of our customer service representatives regarding this issue. They can be reached at 1 855 242 6887. They will do their best to offer you some advice or assistance.

Dec 5, 2020

Karly10

5 out of 5 stars review

Great heating accessory for outdoor patio

Last year I bought one and this year I am buying a second one to me that seems to be the best comment I can make in addition, Sam's Club has a good price. My guess enjoy the warm that it puts out.

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Nov 26, 2021

Equinecreek

5 out of 5 stars review

Great heater

I love this heater I've had it for 3 years and use it in our barn. It gives off great heat. The tank will occasionally freeze while using when it's extremely cold out, other than that it's perfect. I just ordered another one for our back deck.

Helpful?

reply from ChantUSA

Thank you for your purchases and for your kind remarks and for your 5-Star rating. We hope that your heaters provide you with many years of warmth

Apr 2, 2024

Sandra8117

2 out of 5 stars review

Issue with the white film inside the table.

The lamp itself is absolutely beautiful. My favorite feature was actually the lighted, round glass table piece. But in less than 12 months outside, the white film on the inside of the glass disintegrated.

Helpful?

reply from ChantUSA

Hi Sandra8117, thanks for your business. Please call 1 855 242 6887 for parts and service. They'll be glad to take care of you.