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Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table for
Member's Mark Stainless Steel Patio Heater with LED Table
4.5 out of 5 stars
stars
1,019 ratings418 reviews
  1. 5 stars77% (788)
  2. 4 stars11% (108)
  3. 3 stars3% (30)
  4. 2 stars2% (20)
  5. 1 star7% (73)

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Showing 201-210 of 417 reviews
Feb 21, 2022
Reviewer name: Mom62852
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Height

Only heats directly under the burner, but it works great at that. Product description did not include height. It's about 7-1/2' tall which is too tall for my porch.

Helpful?3HRIF75OAEB515594153629
reply from ChantUSA

We thank you for your purchase, for the top rating. and for taking the time to express your comments. It’s unfortunate that you are not able to use it on your porch. Thanks again!

Oct 13, 2023
Reviewer name: pepreb
1 out of 5 stars
1 out of 5 stars review

Parts defective no replacements avail

I bought this heater. The regulator hose was not working. I tried to replace the hose but the cable is not a normal industry standard 3/8. I cant find a replacement hose anywhere

Helpful?3HRIF75OAEB515594153629
reply from ChantUSA

We thank you for your purchase and we are sorry to hear about the problem you are having with the regulator hose not working. Please contact our customer service center at 1 855 242 6887. They will offer you the assistance you need with getting you the proper replacement parts you need for your heater.

Apr 28, 2021
Reviewer name: Reese
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

It does the job but way too silver and looks cheap

It’s just ok and does the job. Not a fan of the appearance in person. Looks cheaper than I expected. Doors are designed weird and are flimsy. Not sure if I’ll keep it.

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Jan 9, 2022
Reviewer name: Tim
4 out of 5 stars
4 out of 5 stars review

Works well but a gas guzzler

We use it a few hours a night but really takes a lot of propane to run. Assembly wasn’t too bad. It was pain staking to remove the plastic film from the rolled edges. We go through about 2-3 tanks a week at $20 per refill.

Helpful?3HRIF75OAEB515594153629
reply from ChantUSA

Hi Tim, we thank you for your purchase and for taking the time to share your comments and write a review. As for the plastic film issue this has been addressed and improvements to make the removal easier are being implemented for our 2022 factory production. FYI, the fuel consumption for our heaters are right inline with industry standards. The average portable propane patio heater houses a 20lb propane tank or about 4.7 gallons of fuel and can operate approximately 8 to 10 hours per tank.

Jun 26, 2020
Reviewer name: Tim
1 out of 5 stars
1 out of 5 stars review

Do not buy

It is the worst product I have ever purchased from Sam's. Worked about 3 times. It was a gift or I would have taken it back. To fix it costs as much as buying a new one.

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Oct 30, 2022
Reviewer name: Robby
1 out of 5 stars
1 out of 5 stars review

Junk

Very cheap and flimsy. Took two hours to put together because holes don't line up and the thing is like tin foil. Cover it comes with dont even waste your time on.

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reply from ChantUSA

Hi Robby, we are sorry to hear all of the negative issues you mentioned about your heater. This product is not junk as you can see by all of the great reviews by so many of our satisfied customers. If you weren’t able to address these issues with our customer service center you may have missed the opportunity to resolve some of your issues. I’m not sure if you have tried to get any assistance but your welcome to call our customer service department for assistance at 1-855-CHANT-US (1-855-242-6887), 8 a.m. - 8 p.m., EST, Monday - Friday. Thank you for your purchase and we hope can help you with the product issues you need help with.

Dec 20, 2017
Reviewer name: duncanrc
1 out of 5 stars
1 out of 5 stars review

Member's Mark Patio Heater with LED Table

I bought this heater before Thanksgiving this year, shipping was slow and the box arrived full of broken glass from what was supposed to be the LED table. The whole transaction has been disappointing. Definitely would not recommend.

Helpful?3HRIF75OAEB515594153629
reply from ChantUSA

We are very sorry to hear about the trouble you had with the broken glass. We wish that we would have had the opportunity to help you resolve the problem when it happened. We have not had any other incidents of glass breakage reported which makes it appear that there was possible hidden carrier damages.Mishandling the of the package or carton could have been the cause. Please feel free to contact our customer service if there are still any unresolved issues with your purchase or product. You can reach our customer service department at 1‐855‐CHANT‐US (1‐855‐242‐6887) from 8am to 5pm Eastern time, Monday through Friday.

Nov 9, 2024
Reviewer name: Jeff
3 out of 5 stars
3 out of 5 stars review

Won't tip over with a propane tank inside

I have seen several people state that the heater will tip over. If you have a propane tank inside it should not tip over. I have owned 20 of these and have even bought a Much larger 38 inch dome. None of mine have EVER tipped over even in a 40 mile an hour wind. Not putting the tank inside the heater is on you.

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reply from ChantUSA

Hi Jeff, I'd like to point out that our heater comes with a weighted base that adds 22 lbs. at the lowest point, to avoid tip-overs. Very few heaters in the market add this feature.

Mar 18, 2021
Reviewer name: konz
3 out of 5 stars
3 out of 5 stars review

Great but...

Yes, it's a great full-size patio heater as all the reviews have stated. But, during assembly I found that there were no washers provided for the neck to base and especially the top cover nuts and bolts. I felt more comfortable with the assembly once I purchased and installed these added washers. These should have been included. Other than that, I too like the heater and would recommend it to a friend with this caveat.

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Feb 3, 2020
Reviewer name: Dale551
3 out of 5 stars
3 out of 5 stars review

Thermocouple has short life and is expensive!

The heater worked great when it worked. After owning the heater for 15 months, the thermocouple failed. This is the part that keeps the flame going once the control button is released. In central Texas, cold weather is short so heater usage was minimal. I would not have expected a failure this quick. Calling Customer Service also was not a pleasant experience. The service representative sounded irritated when called. I explained the problem and he stated the thermocouple fails every couple of years and requires replacement. If I wanted the part, it will cost $60 plus $30 for shipping. When I hesitated about placing the order, he became abrupt and stated, "Do you want the part or not?". When I placed the order, he abruptly hung up on me before I could ask his name. I will shop around for a more reliable heater in the future.

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