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Sam's Club
Customer reviews for Member's Mark Stainless Steel Patio Heater with LED Table for
Member's Mark Stainless Steel Patio Heater with LED Table
4.5 out of 5 stars
stars1,017 ratings416 reviews
  1. 5 stars77% (788)
  2. 4 stars11% (107)
  3. 3 stars3% (30)
  4. 2 stars2% (19)
  5. 1 star7% (73)

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Showing 111-120 of 416 reviews
Oct 22, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Perfect

Love this heater!

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Feb 2, 2019
WW
1 out of 5 stars review

Won't stay lit - only lasted one season

Bought 1 year ago and it lights but goes out after about 4 minutes. Called the number and was told since it is out of warranty (barely) they would sell the part that contains thermo coupling and with shipping it would be $79.00 We had only used the heater about 4 times. Our friends bought the same heater and now theirs is doing the same thing. Sams Club should at least offer the part with free shipping to store. Made in China Don't Buy!

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Oct 20, 2022
Caffy
3 out of 5 stars review

I bought this in the summer. The dome was completely bent. I still waiting for replacement part. I’ve called once and they said it was on back order and haven’t heard from since. It has been at 3 months. I’ve tried to upload photo and an error keeps occurring

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reply from ChantUSA

Hello Caffy, we are sorry to hear that you are still waiting for help with the troubles you are having with getting a replacement part. Please try again right away to contact our customer service department at 1-855-CHANT-US (1-855-242-6887) from 8:00 am to 5:00 pm Eastern time, Monday through Friday for assistance. Explain your situation again and I will do the same on Monday to see if I can assist you as well. We thank you for your purchase!

Nov 26, 2021
ckwalli
5 out of 5 stars review

Great heater!

Bought this for my covered deck near the pool. I was worried the surface of my panels above the heater would get too hot. My ceiling is 11ft. But there are no issues! The heat really does radiate down and around. I bought a second one and they were a hit for Thanksgiving. Everyone loved them. Glad I purchased them.

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reply from ChantUSA

Thank you for taking the time to share your comments about how satisfied you have been with the performance and use of your new heaters. We really appreciate the 5-Star rating and we hope you had a great Thanksgiving!

Dec 12, 2019
danjerous
1 out of 5 stars review

Not a good product

We kept this heater out of the weather and it was covered at all times. After one year the thermocouple quits working. Called number in user manual to order a new thermocouple. They do not sell thermocouple individually anymore and you have to purchase the whole burner unit. $35 for burner unit and $30 in shipping costs. New heater costs $125. It is amazing that we have become a throw away society because products are made so cheaply they don't last and parts are very expensive.

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Dec 2, 2019
djaize
5 out of 5 stars review

It doesn't have a ignition problem it's a tank att

for all of you that are experiencing problems lighting or keeping the heater lit, the problem is you're opening the valve on the tank too fast causing a protective system to shut down the gas flow. Unscrew the regulator and re-attached the hose from the tank, then slowly turn it back on. If you hear a single click sound you have done it again. Unattached and then reattach the regulator hose to the tank. This will fix the problem.

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Apr 22, 2022
Wil
5 out of 5 stars review

Opening Box set up!

I purchased this in store. A true 304 stainless steel which mean no magnet will cling to it! I was going to get the Hampton Bay at home depot, but when I lifted the box it was almost 50 % lighter than the member's mark unit. Upon putting the my members mark unit together it was packaged very well, no dings! The assembly layout was the best I've ever seen on putting anything together, very well layer out!! That table light is awesome!!! I recommend buying instore via shipping. I glad I did not get the home depot heater, not sure if it was 304 stainless steel and definitely lighter than my member's mark. I did not light my unit yet as I will do that soon and give my opinion as well. This is a solid heater!!!

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reply from ChantUSA

Hello Wil, we want to let you know how much we really appreciate you taking the time to share your thoughts along with all of the outstanding comments and compliments. We especially appreciate you adding your comments about how much better you felt our heater was compared to another brand that you considered purchasing. Thanks again and we wish you many years of enjoying our heater keeping you warm while you’re outside!

Dec 14, 2018
Cindy
1 out of 5 stars review

Not a good product

We have used this heater very few times and now it does not work. When I called the customer service # they said it needs a new burner and that it is $48 and $30 shipping. It has been covered and we live in Florida so no abuse to it. Now I found out my neighbor has the exact same model and problem. Must be a bad design or defect.

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May 20, 2022
Bigtink
5 out of 5 stars review

GREAT PATIO HEATER

Hello, this is a great patio heater. Have had my 2 units for almost 3 years now with no problems. Keep outside all year round, just place under deck in the winter and no rust damage or anything in this time. Gives off a lot of heat. Wanted to wait to see how they performed and held up before placing a review. Will be buying 2 more, just waiting for a sale.

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reply from ChantUSA

Hello Bigtink! What a great review and rating you gave our heater! We greatly appreciate you taking the time to let everyone reading this just how pleased you are with our Members Mark Patio Heater with the LED table. We thank you for taking the time to share your comments and your satisfaction!

Mar 15, 2021
Moneymaker
4 out of 5 stars review

Verified Purchase

Well Built

Well built compared to others on the Market

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