RXO delivered and installed the dryer. They came from over 3 hours away. I had to help carry the old one out and new one in. One of the delivery people did not speak English, so there was also a communication barrier. I never owned a steam dryer before so I didn't realize they did not complete the installation. They did not hook up the water supply or leave the parts to do it with or the dryer rack. They also used my old power cable for the dryer. I was suppose to receive a new one per the description on the website. I called RXO and they blamed it on LG and transferred me. LG said they would have to contact RXO and for me to call back in 5 days... LG refused to give me a ticket number or any sort of proof that I had an open case with them. They also did not speak very well english, so there was a communication barrier there as well. I had to Spell "Sams Club" 3 times when she asked where I bought the dryer from. At that point I decided to google corporate emails and email Sams, LG, and RXO since I was getting the runaround. Kenny from Sams reached out to me. LG never responded. Sams scheduled for RXO to come back 2 weeks later. I took another vacation day. RXO never showed. They apparently rescheduled the appointment but did not reach out to tell me. I had to call that day to find out, so I wasted another vacation day. I asked RXO if they would just ship me the parts that they essentially stole and they would not. I went and bought the parts myself and finished the install. I sent my proof of purchase to Kenny from Sams and he made everything right. He was in constant communication with me and kept me updated. I WILL NEVER BUY AN LG PRODUCT AGAIN AFTER THIS! Also if I buy another appliance and find out RXO is the delivery service, I wont get it. As for the dryer itself, it works great! My only issue with it is I can not get it connected to WIFI. I work in IT and still cant figure it out. Its not that big of a deal though so I'm just going to not connect it.

Ordered AND PAID for LG washer and dryer on June 17. Sam's indicates product would be delivered on July 9. It is late August now and I have no product. I have been given many delivery dates and then the night before delivery they send a text to cancel. I called RXO, the delivery agent, and was simply lied to - "We will get this to you on Friday," Jean told me in mid-July. Carissa from Sam's emails that she apologizes for the delay and to have a good day. I have now been told that the product is being returned to LG and Sam's is not exactly sure why, but best guess is that RXO took too long to deliver. My Sam's account still indicates that my product is "on it's way." I have been a long time customer of Sam's, but this is a huge problem that Sam's Club is not taking any responsibility for - instead blaming the delivery agent, blaming LG.....I blame Sam's (I bought from Sam's) for not stepping in and fixing this issue. Sam's has had a large amount of my money since June 17 and they have not helped me get the product they promised to deliver nor offered me any compensation for being without my washer/dryer since the promised delivery date of July 9. I hope this warning keeps someone else from this incredible frustration.

Everything about this company and their support services suck . They can't answer simple questions and very little english. That don't try to help.

[This review was collected as part of a promotion.] We bought the washer and dryer pair a couple of week’s ago and are very pleased with both. They are very quiet and do a remarkable job of cleaning and drying our clothes. They are also very attractive .

[This review was collected as part of a promotion.] This dryer is full of features, but without a manual on how to use them! The machine does its job and drys the clothes. Another problem is that it needs a water hook up for the steam feature which requires a small hose and a y fitting to connect. The unit comes with the y fitting only! So be prepared to running around looking for the hoses needed!

[This review was collected as part of a promotion.] We've been using this LG dryer for a few months and so far it's been great. Just like the washer, we like the design and ease of use. The dryer has a large capacity which easily fits our bedding/blankets and other bulky items. There are 5 heat settings for more precise drying compared to my previous dryer. We use the alert feature often to ensure we remove our clothes promptly. Another neat feature is when you pair the washer and dryer, it recommends a dry cycle based on your wash. All you have to do it push start. Overall, the dryer is a great additional to our household. .

[This review was collected as part of a promotion.] I bought this in Oct 2020. I have used it many times with no problems what so ever. The steam function works great. I've got the matching dryer. I love the front filter and the convenience of having it.

[This review was collected as part of a promotion.] This was definitely a much needed product for my family. We are a house of 5 who all workout all the time! I needed a dryer that could keep up. My previous LG was fabulous but it was time to get a new one!

[This review was collected as part of a promotion.] We purchased this dryer approximately two month ago. We're very satisfied with two things in particular... 1. It is quiet. As the laundry room shares a wall with our bedroom, this is a welcome change; 2. It dries everything thoroughly, even heavy towels and blankets. We used to have to either run another timed cycle with just the heavy items, or spread them out in the house to dry. We're very satisfied.

[This review was collected as part of a promotion.] We received our dryer about 2 weeks ago and are very happy with its appearance and features. We ordered it with a matching pedestal and it has extra storage space. The dryer is very quite and does a great job of drying the clothes and leaving them smelling great. Our only downside is getting the machine connected to our phone, but are working on it. We would highly recommend this LG dryer to anyone.