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Customer reviews for 13500/10500- Watt Westinghouse Tri-Fuel Portable Generator with CO Sensor + Remote Electric Start / Propane Hose for
13500/10500- Watt Westinghouse Tri-Fuel Portable Generator with CO Sensor + Remote Electric Start / Propane Hose
4.9 out of 5 stars
stars
9,772 ratings9,772 reviews
  1. 5 stars88% (8,613)
  2. 4 stars10% (1,011)
  3. 3 stars1% (93)
  4. 2 stars0% (23)
  5. 1 star0% (32)

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Showing 381-390 of 9,772 reviews
Dec 17, 2025
Reviewer name: Bpage246
2 out of 5 stars
2 out of 5 stars review

Shuts down constantly

I've been running solely on propane to charge batteries when solar is insufficient. The generator starts and will run for about two minutes, then shuts down. I will restart it about a dozen more times before it finally decides to keep running. This happens every time I run the generator. Once it decides to stay running it will run well for hours.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
reply from eComm

Hi, Thank you for sharing your experience, and we're sorry for the frustration this has caused. It’s good to hear that once the generator remains running it performs well for extended periods, but the repeated shutdowns during startup are certainly not the experience we want for our customers. Our support team would be happy to help you troubleshoot this and determine whether an adjustment or a warranty solution is needed. Please reach out to us at support@wpowereq.com or 1-855-944-3571 and we'd be happy to work with you to get this resolved as quickly as possible. We appreciate your feedback and the opportunity to make this right. Thanks, Sydney, Westinghouse

Feb 10, 2026
Reviewer name: StevesGen
3 out of 5 stars
3 out of 5 stars review

Assembled this generator yesterday, testing it today. First time starting. So far it runs for about 5 seconds and stops. Multiple attempts, same result. Troubleshooting guide suggests bad gas. The gas was recently purchased and has stabilizer. Also suggests dirty air filter - it is new, low oil -full. i am confident this can be resolved quickly.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
reply from Westinghouse

Hello, thank you for letting us know about this. We are genuinely sorry to hear about it. I have passed your feedback along to our quality control team to ensure that we are producing the best units possible. Please contact us at 1-855-944-3571 or support@wpowereq.com and we will look into the matter. Thanks,

Mar 6, 2026
Reviewer name: Summerville
1 out of 5 stars
1 out of 5 stars review

Immediate issue

I bought this generator in July of 2025. I did not attempt to start it until our first power outage in February of 2026. We attempted to start it and it ran for about 30 seconds before cutting off and totally locking up. There was plenty of gas and a full quart of oil. I am just now beginning the warranty process with Westinghouse and will update the status once we have a resolution

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
reply from Westinghouse

Hi, Thank you for your review. We’re sorry to hear about the issues you’re experiencing with your unit, but we’re glad to know you’re already working with our customer support team toward a resolution. If you need any additional assistance, please feel free to contact us at westinghousevip@westinghouse.us with your case number, and we would be happy to help escalate your case. Thanks,

Dec 6, 2025
Reviewer name: mike mahon
5 out of 5 stars
5 out of 5 stars review

great generator

I love this generator; it looked great coming out of the box, and the first start up was easy I ran off liquid propane and started right up. this is going to be well worth the money I spent. I would recommend this to anybody who is looking for a good unit.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
Jan 5, 2026
Reviewer name: Chub77
5 out of 5 stars
5 out of 5 stars review

Easy to Set Up, Easy to Use

We recently had a 30-hour blackout and our 5750W 13-year-old Generator struggled to keep up particularly when our well pump kicked in. Plus the wife could not start the old unit (pull cord only). It was time for a major upgrade as we are both 75+ years old. The Westinghouse has electric start and can easliy be rolled outside. The whole house can now be powered and the new generator doesn't doesn't blink when high power appliances come online. Thanks, Westinghouse.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
Jan 23, 2026
Reviewer name: Offgrid23
1 out of 5 stars
1 out of 5 stars review

Not very happy

Not very happy bought this 3 months ago with hardly any hours on it and went to start it today 1/23/26 and will not start.. sounds like the started has died … we live off grid and use generator to charge our solar system when it is needed… now not sure on what to do…

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
reply from Westinghouse

Hello, Thank you for letting us know about this. We’re genuinely sorry for the inconvenience you experienced. Your feedback has been passed along to our quality control team as we work to improve our products. Please feel free to reach out to us at 1-855-944-3571 or support@wpowereq.com, and we’ll be happy to assist. Thanks,

Dec 20, 2025
Reviewer name: Tbone098
4 out of 5 stars
4 out of 5 stars review

So far so good

1- wish it displayed the amp using 2- wish it has a quick connection adapter to disconnect the gas line from the generator 3-Oil fill location a little odd , but thankfully there a funnel provided. I would have traded the funnel for a quick connection adapter. 4 wish the gas line for propane was longer. Other than that so far so good. Haven't got to my first oil change yet. Will follow up after a couple uses.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
Jan 26, 2026
Reviewer name: SeeChadRun
5 out of 5 stars
5 out of 5 stars review

Great 1st start!

Bought this a few weeks ago and just started it up for the first time (using propane). Everything started up smoothly and it seemed to run as expected. I haven't used to actually power anything yet, but I see no reason why this would be a problem. So far so good... I'm glad I bought this unit.

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
Jan 18, 2026
Reviewer name: Craig26
5 out of 5 stars
5 out of 5 stars review

Generator

I bought this generator in December to use as a back up for when power goes out because our place is all electric and I have no complaints about it so far, have a couple of things to figure out when using it first to make sure I'm doing it correctly, very easy to put together and the remote start is amazing!

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916
Mar 5, 2026
Reviewer name: BILL 33
5 out of 5 stars
5 out of 5 stars review

HAS VERY GOOD FEATURES . VERY WELL MADE .

I just bought a couple a days ago, very impressed with this GEN. everything is there and very handy. Company has made sure everything is there but fuel. Item is set up very well and looks like very well made. shipping was right on time .It was very easy to set up . Started right up first try very impressed!!

Review from westinghouse.com
Helpful?7340DBFJ8B4215577162916