Bought as a Christmas present. Arrived with a severely damaged box with bolts, carabiner and ring literally falling out. I can't tell if it was poorly packaged from the manufacturer or if it has been opened and returned and poorly packaged that way, but based on other reviews here I suspect this is how it comes. Highly advise counting everything so you will know what to go find at the hardware store. Assembly of the stand was straight forward. Assembly of the tent was tricky to get the ring pieces put together correctly, especially for the base, but ultimately came together. Would recommend an extra set of hands to help hold the tent open while putting it together.

This was a gift for my daughters bday and when we tried putting it together while she waited all excited we had to tell her it don't have all the parts in the box. It's been over a week now and I'm still going back and fourth with a foreign company in another country begging for the parts to complete it.

I waited 7 months to catch this item in stock, checking every week and I was finally able to purchase one for my autistic toddler. It arrived quickly but the box was a bit beat up. I put it together only to find that the "tube G" rods were missing (the rods that hold the top of the pod open). I've reached out to customer service and they were no help in finding replacement g tubes. I then contacted the maker via phone and email and have yet to hear back. It would have been 5 stars if I had the missing pieces. My son loves it, but I can't get over the fact that I waited so long and paid so much money only to receive an incomplete product and appears to be no way to get replacement parts. For now I've rigged it with pent poles until I can hopefully aquire the correct tubes.

The chair itself looks very sturdy. However, I am missing all bolts, springs, tools, and safety straps. I have emailed the manufacturer, I have reached out to Sams as well. There has been no response from the manufacturer as too when or if we can get the missing parts. Its frustrating...Santa Claus failed :(

I assembled the hanging pod with my family but the first issue was that the screws and bolts were NOT labeled. I thought the hanging pod material was good until after a couple time of going in and out, the opening part got misshapen. After a couple days of using, we have a hole where the pod touches the stand. The stand is also a bit unstable. I gave it a two star because it looks cute and I bought it for $99.99 which was a great deal. Unfortunately, if the current condition of the hanging pod is an indicator of the condition in the future, this isn't going to last very long. I will be taking it back.

Buyer beware, this item has a large photo of the item on the outside of the box!! And there is no warning on the website saying this is the case or option to pick up in the store. While my kids love the item it cost me $180 extra because it was supposed to be from Santa and they saw it on the porch when delivered so I had to give it to them and buy new santa gifts.

Recieved this for a Christmas present for my 5 year old and it came with 1 bolt and nothing else and missing one of the bars even though the styro-foam piece that goes over that bar is in the box. How can I get replacement parts?! Such an expensive thing to have quality control issues! How disappointing Sam's Club! Be better! Your members deserve better!

I see I'm not alone. We opened this to assemble on Christmas Eve for our daughter. No hardware/tools etc. We basically have a frame and the tent but no way to put it together. Glad this wasn't her only gift from Santa. I think she would really enjoy it if we could get the pieces to assemble. J

Our 10 year old daughter loves it and has room to grow and still fit fine 💝

When will you have more colors in stock?