Other shoppers complained about this being a firm mattress. It's the softest mattress I've ever slept on, on a regular basis. We'd be tempted to return it, but it's not worth the hassle right now after the 6 month wait on delivery. It's an adequate mattress and I feel okay waking up on it, but it's not what we were looking for.

I have had this mattress a little over a month. I weight 175 pounds. It is supposed to firm, but it is not. Also, I feel it already shows permanent depressions from where I sleep, so I have been moving around from side to side on the bed, but it doesn't seem to help. I am disappointed that the bed is not firm, and that it is already showing depression wear, which I don't believe it should be in such a short period of time with one person sleeping in it. I am going to investigate to see if I can return it.

The Serta is a solid mattress, and so far no back problems. I put a three inch memory foam on top and it now is a super dream sleeper. The pedestal ordered with the mattress came in two different sizes and could not be used, a mistake at the warehouse the delivery men noted.

We just received our mattress and box spring yesterday. We were given a window of 2 pm - 4 pm and the delivery came at 3 pm which was great. The whole process was very professional and quick. Took our old mattress and box spring away. The men were on a mission to get the job done, but also polite in the process which was amazing considering it was 90 degrees out. Done within 15 minutes if not less. Very pleased. Slept well last night.

Very happy with the mattress we purchased. Delivery was a big hassle however. Very poor communication. We told the contact person we needed 2 people to deliver the mattress, but only one showed up. My husband was only 6-1/2 weeks post hip replacement surgery and had to help get the new mattress and box springs up and over the railing to the 2nd floor, plus help get the old set down.

We bought this set and a king set for our home to replace mattresses that were really old and worn out. We didn't even hesitate to purchase, after reading earlier reviews and experiencing Sam's Club's great customer service with other products. These mattress sets are as great as everyone says they are, so comfortable and firm without being stiff. They're awesome!

We nabbed this great well made mattress that is super comfortable and it is helping to heal a sore back. Inner individually wrapped springs and layers of different types of foam give amazing support for a 1/4 of what other similar mattresses cost. Thank you Sam's Club for coming through again. The delivery was great and it didn't come rolled up in a box. It was ready to go right away... no rubber smell, just pure comfort that gets better every night.

The mattress seems to be well made. The box springs are very low quality but hopefully that will not be an issue. This is not a firm mattress by any means. The pillow top is soft. I have not decided whether I like it or not. I prefer a firm mattress. Sometimes I wake up and I feel like I'm in a hole. I have to dig myself out just to get up.

It is without a doubt extremely comfortable but I have some concerns about the "Pillowtop". It is extremely comfortable but I doubt that it is a "firm" Pillowtop as I ordered and I'm having some concerns that it will hold its shape for as long as a mattress should hold up. It is already exhibiting signs of highs and lows and "bumps".

Purchased this bed online so it would be delivered to our home after checking it out in the store . We have been sleeping on it for a week. Love the bed so far. Very comfortable. We replaced a 15 year old Tempurpedic and we liked the support offered in the hybrid models. We looked at going Tempurpedic again but with the hybrid instead, but pricing has gone through the roof on them! And Sams Club does have awesome pricing on beds. The bed arrived at the shippers warehouse 2 weeks after the purchase, but beware if you live in a rural area. The shipper took 2 weeks to deliver it to us. Don't expect a quick delivery if you don't live in or around a big city.