I am trying to return this mattress because it is a piece of garbage. This mattress will begin to slump within a few months of purchase. And don't even try to call 888-746-7726 because they will put you on hold until you give up! I was on hold for 1.5 hours and then discounted when someone did answer... Now I am on hold again....

Mattress is great, when you buy online they don't tell you it will be at least 3-4 weeks before delivery. White glove delivery means they got it in the door with my help then had to go get paper work. Wouldn't take old mattress because they said it had bedbugs. I slept on old mattress for a month not one bite anywhere!! Just didn't want to take it. Go to the store and get yourself!!!

It's super saggy, had this mattress over a year now and we had ruts where we slept after the first night. I am waking up in the middle of the night with back pain and body aches. When I get out of bed in the morning I feel like I am 90 years old with a broken back. I have never had back issues from sleeping before. I cannot recommend this mattress. It's one of the worst I've ever used. Dang...

My mattress arrived on a Tuesday and by Wednesday I was calling asking for a pick up it states that it's firm but it's very soft and it sinks when you lay on it . If you're looking for a plush mattress then it's for you . they really need to change the description , I was very disappointed I would not recommend this bed for anyone who has back issues

[This review was collected as part of a promotion.] This mattress is great. I am a side sleeper and have just the right comfort I need with the mattress for a great nights sleep, it is very durable, lots of softness in all the right spots. My husband is a back sleeper and said it gives him plenty of support and he hasn't woken up hurting like with our old mattress.

I bought my mattress back in July. I am disappointed with the quality, poorly made. On one side of the mattress is sinking in. Called customer service and requested a replacement for a different Serta mattress which they will not do. It's not 100% customer guaranteed how they say.

Two pits, three inches deep after the first year of ownership. I've tried to deal with it because returning and replacing is a hassle, but now at the end of the second year the pits are worse, and my back is killing me. I have tried to get info on how to return using the chat feature, and so far have gotten nowhere. After a twenty minute chat session they told me to call Serta. Serta told me to contact Sam's Club. I'll be dragging it into the store. It will stay there whether they refund me or not.

I have had this mattress for over a year now and it is horrible. When I initially purchased this mattress there were not as many negative reviews and warnings on the lack of stability of the mattress. It was only after a couple of months before I began to notice a “sinkhole”. I also tried rotating the mattress and moving to the other side of the bed. Nothing worked. This mattress does not meet the standards for a Serta.

[This review was collected as part of a promotion.] This is a really great mattress! It's incredibly comfortable and supportive. It's not too soft or too hard. The pillow top is just the right amount of firmness. I've never slept as good as I do on this mattress! Great value for the comfort this mattress provides. I'd definitely recommend it!

[This review was collected as part of a promotion.] I'm reviewing the Baymist Cushion Firm Pillow Top mattress in queen sized. It is the most comfortable mattress I've slept on in a LONG time. My old mattress would leave with achy back pains in the morning and now I don't have that problem. I wake up so well rested and refreshed. The cooling gel is also a plus because I tend to get hot at night and wake up because of it but I haven't had that problem since sleeping on this mattress. The mattress is firm but the pillow top makes it comfy like a cloud. Serta is such a trusted brand that I didn't have any doubts how amazing the mattress would be. I already recommended it to family and friends!