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Member ratings & reviews for
Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set

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Showing 321-330 of 991 reviews
Oct 2, 2019
Lil doc
5 out of 5 stars review

Verified Purchase

fantastic buy!

Love this mattress set. Just had overnight guests and they raved about it. Great price, great comfort, and the delivery guys were on time, efficient and extremely polite.

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Apr 11, 2021
BBrooks
2 out of 5 stars review

Time Tells

I bought this mattress 1.5 years ago. After about 9 months the mattress began to sink (indentations) and created back pain. My husband weighs 175lbs and I weigh 140lbs. Most of the ratings come from people who are recent purchasers. Expect to be looking for a new mattress not long after making this purchase.

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reply from Serta Team

We're so sorry to hear that your mattress has that sinking issue and has also created back pain- We definitely understand how concerning that is! Please feel free to reach out directly to Sam's Club as they'll be able to best assist you since this sounds like it might be a warranty issue. You can call Sam's Club at 1-888-240-1945. We hope this helps!

Aug 25, 2020
Chelle
2 out of 5 stars review

Would not recommend

I purchased this mattress including the box spring last year on this AMAZING sale Sam's was having. My husband and I got on it quick! It's been a year and unfortunately, on the side my husband sleeps on, within 3 months after purchasing, it started to sink/sag in. The pillow top completely shifted onto his side and he's a tall bulky guy. We literally have to move this pillow top to even it out through the bed. It's below average bed but what really ruined it was the sagging/sinking in.

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reply from Serta Team

Hello Chelle, we are sorry that you are experiencing issues with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 9, 2020
Msalissa
1 out of 5 stars review

Not a firm mattress

My mattress arrived on a Tuesday and by Wednesday I was calling asking for a pick up it states that it's firm but it's very soft and it sinks when you lay on it . If you're looking for a plush mattress then it's for you . they really need to change the description , I was very disappointed I would not recommend this bed for anyone who has back issues

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reply from Serta Team

Hello, we are sorry that you experienced dissatisfaction with the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop Queen Mattress Set. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 11, 2019
Cccorrell77
3 out of 5 stars review

Verified Purchase

Love the mattress

Mattress is great, when you buy online they don't tell you it will be at least 3-4 weeks before delivery. White glove delivery means they got it in the door with my help then had to go get paper work. Wouldn't take old mattress because they said it had bedbugs. I slept on old mattress for a month not one bite anywhere!! Just didn't want to take it. Go to the store and get yourself!!!

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Aug 10, 2020
Van
1 out of 5 stars review

SAMS CLUB HAS THE WORST CUSTOMER SERVICE

I am trying to return this mattress because it is a piece of garbage. This mattress will begin to slump within a few months of purchase. And don't even try to call 888-746-7726 because they will put you on hold until you give up! I was on hold for 1.5 hours and then discounted when someone did answer... Now I am on hold again....

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reply from Serta Team

Hello Van, We are sorry to hear you are experiencing an issue with your mattress. Please note that we have been experiencing higher call volumes than usual. We would love to assist you with your order, you may also reach us at 888-557-3782 or online at https://www.serta.com/customer-care. Thank you!

Jan 2, 2021
Shirley
1 out of 5 stars review

Extremely disappointed

I ordered this in August. After months of delay finally got it on Novermber. Not even 2 months in, it is already sinking. My husband would rather sleep on the floor(and he did) than in this monstrosity of a mattress. Would not recommend this to anyone.

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reply from Serta Team

Hello Shirley, we are sorry to hear that the Serta Perfect Sleeper Baymist Cushion Firm Pillowtop King Mattress did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 14, 2019
jmjroberts
3 out of 5 stars review

Verified Purchase

Just ok.

We purchased this after testing one in the store. It's just ok. Already seems to be developing a dip where we sleep and we've only had it a month. So it's not going to last like our previous mattress did. Also you're not suppose to feel your partner on their side when they move... you do.

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Feb 14, 2021
beth
1 out of 5 stars review

Please do not buy

I have had this mattress for over a year now and it is horrible. When I initially purchased this mattress there were not as many negative reviews and warnings on the lack of stability of the mattress. It was only after a couple of months before I began to notice a “sinkhole”. I also tried rotating the mattress and moving to the other side of the bed. Nothing worked. This mattress does not meet the standards for a Serta.

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Apr 16, 2019
Sstanley
5 out of 5 stars review

Absolutely fabulous!

[This review was collected as part of a promotion.] We love it! We couldn't be happier with this mattress! It's so comfortable. My thoughts before the mattress arrived were that I would probably need sometime to adjust to the new mattress but that was not the case. The first night sleeping on this mattress was perfect! It feels super luxurious. It's firm but not hard at all. The Baymist doesn't need any type of mattress topper on it. It's simply wonderful just how it is. The most amazing benefit is that I haven't had any hip pain since getting this mattress. My husbands arms would fall asleep with our previous mattress but that has not happened at all. That's huge for us. We both agree that this is the best mattress we have ever owned in our thirty four years of marriage!

Review from Serta
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