Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 7.4 cu. ft. Electric Dryer with TurboSteam for
LG 7.4 cu. ft. Electric Dryer with TurboSteam
4.6 out of 5 stars
stars
1,442 ratings1,442 reviews
  1. 5 stars77% (1,117)
  2. 4 stars13% (192)
  3. 3 stars3% (43)
  4. 2 stars2% (29)
  5. 1 star4% (61)

Member photos

Sort by |
Showing 761-770 of 1,442 reviews
Apr 1, 2023
Reviewer name: KGalvan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best Dryer We Have Ever Had

Our dryer works awesome. The settings work perfectly. The steam option has been an added benefit which originally I was against paying a bit extra for. My husband talked me in to purchasing this nicer machine and I’m so glad I did.

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
reply from LG Social Media

It's our pleasure to provide the best possible products to our customers, and we're glad this commitment was reflected in your experience using the LG 7.4 cu. ft. Ultra Large Capacity Smart wi-fi Enabled Front Load Electric Dryer with TurboSteam™ and Built-In Intelligence, model DLEX4000W. Thank you for supporting LG and thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

Nov 26, 2022
Reviewer name: jeffy72
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Washer!

1st new washer purchase in 15 years. All our research indicated LG to be the most reliable washer. The washer is very easy to use and cleans in a very short time. We love these features. And it looks great!

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
Jun 13, 2021
Reviewer name: stability
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent quality

[This review was collected as part of a promotion.] The dryer has many settings for different use cases. WiFi connection allows me to check the status using smart phone, which is very convenient.

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
May 30, 2024
Reviewer name: Tim27
3 out of 5 stars
3 out of 5 stars review

Overall good dryer, but HORRIBLE experience

RXO delivered and installed the dryer. They came from over 3 hours away. I had to help carry the old one out and new one in. One of the delivery people did not speak English, so there was also a communication barrier. I never owned a steam dryer before so I didn't realize they did not complete the installation. They did not hook up the water supply or leave the parts to do it with or the dryer rack. They also used my old power cable for the dryer. I was suppose to receive a new one per the description on the website. I called RXO and they blamed it on LG and transferred me. LG said they would have to contact RXO and for me to call back in 5 days... LG refused to give me a ticket number or any sort of proof that I had an open case with them. They also did not speak very well english, so there was a communication barrier there as well. I had to Spell "Sams Club" 3 times when she asked where I bought the dryer from. At that point I decided to google corporate emails and email Sams, LG, and RXO since I was getting the runaround. Kenny from Sams reached out to me. LG never responded. Sams scheduled for RXO to come back 2 weeks later. I took another vacation day. RXO never showed. They apparently rescheduled the appointment but did not reach out to tell me. I had to call that day to find out, so I wasted another vacation day. I asked RXO if they would just ship me the parts that they essentially stole and they would not. I went and bought the parts myself and finished the install. I sent my proof of purchase to Kenny from Sams and he made everything right. He was in constant communication with me and kept me updated. I WILL NEVER BUY AN LG PRODUCT AGAIN AFTER THIS! Also if I buy another appliance and find out RXO is the delivery service, I wont get it. As for the dryer itself, it works great! My only issue with it is I can not get it connected to WIFI. I work in IT and still cant figure it out. Its not that big of a deal though so I'm just going to not connect it.

Helpful?3PMDK7KD0KRR15569167871
Aug 23, 2024
Reviewer name: Frustrated
1 out of 5 stars
1 out of 5 stars review

Order elsewhere

Ordered AND PAID for LG washer and dryer on June 17. Sam's indicates product would be delivered on July 9. It is late August now and I have no product. I have been given many delivery dates and then the night before delivery they send a text to cancel. I called RXO, the delivery agent, and was simply lied to - "We will get this to you on Friday," Jean told me in mid-July. Carissa from Sam's emails that she apologizes for the delay and to have a good day. I have now been told that the product is being returned to LG and Sam's is not exactly sure why, but best guess is that RXO took too long to deliver. My Sam's account still indicates that my product is "on it's way." I have been a long time customer of Sam's, but this is a huge problem that Sam's Club is not taking any responsibility for - instead blaming the delivery agent, blaming LG.....I blame Sam's (I bought from Sam's) for not stepping in and fixing this issue. Sam's has had a large amount of my money since June 17 and they have not helped me get the product they promised to deliver nor offered me any compensation for being without my washer/dryer since the promised delivery date of July 9. I hope this warning keeps someone else from this incredible frustration.

Helpful?3PMDK7KD0KRR15569167871
reply from LG Digital Customer Care

Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX4000W) model. We understand your concern about dealing with delays and miscommunication, especially when you’ve been waiting for such a long time. We strive to provide exceptional services and ensure a smooth and seamless experience. Please contact Sam's Club customer service at 888-746-7726 to address the situation directly with them and to request a resolution or compensation for the delays. If you have any further concerns or need assistance related to LG products, please reach out to us on social media @LGUSSupport. Our team will be happy to assist you and provide any support we can. ^Juvy

Apr 27, 2026
Reviewer name: Nydi
2 out of 5 stars
2 out of 5 stars review

Poor product

The product stop work 7 months in had to get the memory board change as unit was not shutting off

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
reply from LG

Hi. Thank you for sharing what’s happening with your LG Dryer. We appreciate the details about the unit stopping at seven months and needing a memory board replacement, as this gives us helpful insight into how your specific LG unit is operating. We want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dryer‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

May 16, 2026
Reviewer name: Fred41
1 out of 5 stars
1 out of 5 stars review

Poor drying

Does not dry completely after drying clothes come out wrinkled very didspppontrd

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
Mar 3, 2026
Reviewer name: DBR4
5 out of 5 stars
5 out of 5 stars review

Excellent efficient dryer

Performs as advertised. Efficient and quiet and easy on the clothes

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
reply from LG

Hello! We’re glad to hear your LG Dryer is delivering exactly what you expected. Efficient performance, quiet operation, and gentle care for your clothes are all things we aim for, and it’s great knowing the unit is hitting the mark for you! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Aug 13, 2021
Reviewer name: Bunny1208
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great machine

[This review was collected as part of a promotion.] So happy I got this dryer. It is super quiet and it's fast

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871
Jun 20, 2021
Reviewer name: Cargu
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Too early to tell

[This review was collected as part of a promotion.] Wife still getting used to it. So far so good. Time will tell

Review from lg.com
Helpful?3PMDK7KD0KRR15569167871