Thank you for taking time to leave a review. It sounds like the flow limiting device in the regulator has been activated. For your convenience, I've included a link to a step-by-step video for how to reset this feature: https://www.youtube.com/watch?v=eH4j5c9PqpETo avoid activating this safety feature going forward, always perform the correct lighting and shut down procedures. Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line and restrict the amount of fuel to the burner as a safety precaution. For assistance please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. For replacement parts don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!