We've had this item for just over 3 years. We love it, however we recently had an issue where the refrigerator and freezer stopped cooling for no reason. To say the least we were unhappy about losing so much food. Ultimately after leaving it unplugged for an additional 24 hours per LG repair support, allowing it to reset, it is running perfectly again, we hope that this glitch will not happen again. Without this odd glitch, we would definitely have given a 5 star rating.

[This review was collected as part of a promotion.] I almost love this refrigerator. This is my second LG refrigerator. A had to wait months for delivery. A few weeks later the craft ice maker died. I spent a lot of time online trying to reset it but finally called for repair. It was replaced free of charge. The only other thing that needs some more thought is that the ice maker in the door has a flat bottom surface. When discharging ice or water and it spills over and there is no recessed surface to keep it from spilling (or bouncing) all over the kitchen floor. Otherwise I almost love it.

[This review was collected as part of a promotion.] Been using it for about 7 months now and we were very happy with it until the craft ice maker took a dump and now we’ve been without craft ice for some time because they are on back order. The main reason we bought this specific fridge was for the craft ice unfortunately we only enjoyed it for a little while. Hope LG can do something about getting our ice maker fixed soon.

We purchased the refrigerator little over a year ago. Aside from the Craft Ice maker, the refrigerator is great. Truly like the door within door feature. Also the fingerprint resistant stainless steel exterior is great. Now for the disappointing aspect of the refrigerator; which is the Craft Ice maker. We are now on the fourth replacements. Not sure why LG hasn’t figured out the problem and initiated the appropriate fix. However I am pleased that LG has accepted responsibility for this problem and extended the warranty to 3 years on the Craft Ice maker.

I was so pleased with our last LG refrigerator that was 15 years old and still working fine that I knew when we moved I would purchase another one. Congratulations to your engineers and IT developers and all your staff that made this item a great product.

We have had this refrigerator for a few weeks. Never thought we would get excited about a refrigerator but we are! Great features that are customizable and useful, like adjustable shelves and drawers. Center drawer can be either refrigerator or freezer. Even though it is a counter depth design, there is tons of room inside. The quick access door is convenient and very useful. The refrigerator is very quiet too. Easy clean exterior. Exterior ice and water access is easy to use, no drips either! The ice balls are a super nice feature for entertaining too. We highly recommend this refrigerator.

I bought this fridge a month ago and do like it. A few things to be aware of are 1. The shelves in the door are very small they might only hold something the size of a small mustard, soy sauce etc. very few things actually fit in the door spaces. 2. It takes more than 48 hours to get the large round ice cubes. It took my fridge 4 days then only made 3 every 3 days for a wile I had to Google how to reset the ice cube maker which fixed everything. 3. When it first arrived the installer put the water filter in and it started leaking water everywhere. The problem was that the rubber fitting around convection was broken. I called LG and they sent out a replacement which arrived two weeks later. It took the whole month after filter install to stop tasting horrible. The water in AZ is very bad tasting. All in all this is a nice fridge it doesn’t come without the need to learn quite a bit. Now it is leaking water from the ice area and I will have to call or do some research on why. It’s quite random. We are only two people using this fridge if you have a large household you will need to get a larger fridge.

I chose this model mainly for its flexible temperature drawer. And that has been awfully convenient. I was not interested in the door in door and frankly think it’s silly. I’d rather have easier access on shelves on the inside of fridge, I’m getting used to it. Another feature I don’t like, and don’t use is the craft ice. Instead I shut it down and use the bin for other frozen items. My main early worry was that it took nearly 2 days for the freezer to reach its correct temp. Wish they had a way to show what the actually temp is. A sorely missed feature I had on my 15 year old fridge. But overall I’m happy with my purchase.

[This review was collected as part of a promotion.] Bought it for the craft ice, keeping it for the overall wonderfulness. We bought this in July of Covid, and then moved to an apartment with a refrigerator already provided. We insisted on bringing our LG because we are so happy with it. So many uses for the craft ice, and the wine drawer feature is invaluable.

[This review was collected as part of a promotion.] We bought this refrigerator for all the features like the French doors, middle convertible drawer and the easy access door on the top right side. All those features have lived up to our expectations. Turns out we also love the craft ice balls. The only problem we have had is the alarm for door open malfunctioned and there is no way to turn it off until it is fixed, and there are no troubleshooting steps to address this. Fortunately service was great and LG sent someone out to fix it. I would recommend this refrigerator to anyone - love it!