We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi Kay, we appreciate you sharing your experience with the LG WashTower™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer in Black Steel, model WKEX200HBA. It’s great to hear that the front‑load design and overall ease of use are working well for your first‑floor closet setup and helping with accessibility. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Hey there! Thank you so much for the awesome review! We're thrilled to hear you’re loving your LG WashTower and all the cool options it has to offer. It sounds like it’s making laundry day a little more exciting (if that’s even possible)! 😄 If you ever want to share more love or connect with us, don’t hesitate to reach out on social media @LGUSSupport. Happy washing, and thanks again for choosing LG! ^Joslyn

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hey there. It sounds like your WKEX200HBA washing machine is taking a long time to start its cycle once you've initiated it. To help understand this delay, could you provide more details about what occurs after you press the start button and how long it typically takes for the washing cycle to actually begin? ^ Diego

Thanks for your 5 star review for your Single Unit Front Load LG WashTower™ with Center Control™. Thank you for mentioning the value and quality available in our best selling Wash tower model WKEX200HBA! Don't forget to perform the tub clean cycle as often as recommended by your owner's manual! Should you need support, we're available on social media for your convenience. Our Facebook handle is @LGUSA and our Twitter handle is @LGUSSupport. Feel free to private / direct message us on the platforms for support. We'd be happy to assist! ^Chris