Thanks for sharing your feedback on the LG WashTower. The wash cycles are designed to auto-adjust their settings, but we understand wanting control over water temperature. You can use other cycles that let you choose warm or cold water manually. Check out these cycles here: https://www.lg.com/us/support/help-library/lg-washer-front-load-washing-machine-cycles-and-options--1337797444134. For more questions, private message us on social media @LGUSSupport. We're just a DM away! ^David

We're sorry to hear about the leaking issue with your LG tower WKEX200HBA. That's definitely not what we want for you. Let's get this sorted out. Please send us a private message on Facebook or Twitter using @LGUSSupport, and we'll work to provide the necessary support and solutions. Thank you for reaching out to us, and we're here to help. ^Luisa

Hey Warren! Thanks for telling us about your experience with your LG WashTower. We'd love to help clear the odor so you can return to that fresh laundry smell! Tub Cleaning is a great place to start if you're trying to get rid of that smell. We recommend trying out the other steps on our page here: https://shorturl.at/Eqyv2. If you still need help with the odor in your LG washer, please follow up with us on social media @LGUSSupport with your model number. Our team of experts will guide you from beginning to end! *Joseph

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hey Terrie! Thank you so much for bringing this to our attention. Your LG washtower is crafted to be the perfect companion for your laundry, and we want you to be able to enjoy it for many years to come! If you haven't already, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it with you together! ^Joslyn