We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi, Garry! We are thrilled that your LG WashTower has been such a wonderful addition to your home over the last two months. We certainly agree that the space saving design and performance make laundry day much more enjoyable. To keep your unit performing at its best, we suggest wiping down the rubber door gaskets after each wash to prevent moisture buildup and maintain a fresh scent. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! Thanks for sharing your initial impressions. We appreciate your thoughts on the button indicators and the washer door placement. Your feedback helps us continuously improve our designs to meet user needs. If you’d like any tips on maximizing your experience or have questions, feel free to reach out to us on social @LGUSSupport or through our customer care team. We're here to help make your laundry routine as smooth as possible! ^ Diego

Hey Steve. That’s awesome! The LG WashTower is a total powerhouse, delivering a quiet yet efficient clean. It’s great to hear how fast and well it’s getting your clothes spotless, all while keeping noise to a minimum. You’ve definitely got a top-tier laundry experience! 🧺💨^David

We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Washer/Dryer Combos, please visit https://www.lg.com/us/washer-dryer-combos. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane