We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hey Terrie! Thank you so much for bringing this to our attention. Your LG washtower is crafted to be the perfect companion for your laundry, and we want you to be able to enjoy it for many years to come! If you haven't already, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it with you together! ^Joslyn

Hi, Garry! We are thrilled that your LG WashTower has been such a wonderful addition to your home over the last two months. We certainly agree that the space saving design and performance make laundry day much more enjoyable. To keep your unit performing at its best, we suggest wiping down the rubber door gaskets after each wash to prevent moisture buildup and maintain a fresh scent. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi! Thanks for sharing — we’re glad your LG Washer Dryer Combo has been serving you well. It’s great to hear the compact vertical design and features are fitting your laundry needs so nicely! For more feedback or questions, please email lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey Warren! Thanks for telling us about your experience with your LG WashTower. We'd love to help clear the odor so you can return to that fresh laundry smell! Tub Cleaning is a great place to start if you're trying to get rid of that smell. We recommend trying out the other steps on our page here: https://shorturl.at/Eqyv2. If you still need help with the odor in your LG washer, please follow up with us on social media @LGUSSupport with your model number. Our team of experts will guide you from beginning to end! *Joseph