Hey Gus, thank you for bringing this to our attention. It's not great to hear that you started experiencing this so soon after welcoming your appliance into your home. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. We want to ensure you get this fixed and bring some peace back to your home. ~TammyJo

Hello there, MAIYAG. Thank you for sharing your experience with the LG Single Unit Washtower. We understand that the appliance didn&#39;t meet your expectations, leading to your recommendation to avoid the product. We understand your inquiry and value all feedback, as it helps us in our continuous effort to improve our products and services.<br /><br />We want to ensure that if there are any specific aspects of the unit&#39;s performance, features, or design that led to your review, we have the opportunity to review them. Your complete satisfaction is important to us, and we are dedicated to providing reliable home solutions. We would be happy to discuss any particular concerns you encountered while using your Washtower.<br />https://www.samsclub.com/ip/lg-4-5-cf-front-load-washer-and-7-4-cf-electric-dryer-washtower-laundry-center/15407117243<br />For further assistance and to explore possible solutions for any specific concerns you may have, please send us a private message on Social Media &#64;LGUSSupport. We appreciate your patience as we aim to assist you further. —Renzo