Thank you for sharing your detailed feedback. We’re glad to hear the unit is cleaning well, but we understand how frustrating it can be when cycle options feel limited or not easily adjustable. Your comments about temperature control, spin settings, and app connectivity are truly valuable and will be shared with our team. If you’re having trouble connecting to the app or accessing additional cycles, our LG CareQ team would be happy to help you get set up and walk you through available options. Please reference CNN260414021621 when reaching out. You can contact them at 1-888-542-2623. You can also contact us via live chat or email through our support site: 👉 https://www.lg.com/ca_en/support/contact-us/ We appreciate your feedback and the opportunity to improve your experience.

Hi, Todd. Thank you for sharing your review regarding your LG WKE100HWA WashTower. We always aim to provide highly efficient and dependable laundry appliances to keep your home running seamlessly, and we want to help ensure both your washing and drying units operate perfectly. When a laundry unit exhibits a single active mode or a dryer drum refuses to turn on despite active power, resetting the central electronic control systems can often restore full multi-cycle functionality. We recommend turning off the circuit breaker dedicated to the appliance for approximately three minutes to allow the microprocessor to clear temporary operational loops, then turning it back on and testing a non-normal cycle on the washer. For the dryer unit, verifying that the door is pressed firmly shut and ensuring the child lock feature is completely deactivated will ensure the main control panel accepts your input commands and initiates the cycle safely. For comprehensive steps on restoring operation when your heating component does not activate, please visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-have-no-power--20150485198898. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there, we understand and appreciate you sharing your experience with the Single Unit Front Load LG WashTower™ with Center Control™, model WKE100HWA. It’s great to hear how much you’re enjoying the quiet performance and the helpful app features, especially the energy‑use tracking and monthly comparisons. For the power and start buttons, a quick step that often helps is wiping the panel with a soft, dry cloth to ensure the touch sensors register consistently. If the issue continues, this guide may help: https://www.lg.com/us/washers-dryers/lg-wke100hwa-washtower. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich