Hi NickR, We’re sorry to hear about your experience with the Samsung U8000F TV. This model is backed by a 1-year limited warranty covering manufacturer defects when purchased new from an authorized retailer. You can review full details by entering your model number here: https://www.samsung.com/us/support/warranty/ We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website. ~Samsung Advisor

Hi Dissatisfied customer, Thank you for your feedback. Please ensure your U8000F TV is running the latest firmware update: 1132.0. To do so, go to Settings> Support> Software Update. If that version is not available, you can download the update on a USB drive and manually update your TV: 1. On Samsung's website (upper right corner), go to: Support > Manual & Software > Find your TV model, and click on the Firmware – Upgrade File. 2. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside, but there may be multiple files. 3. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them. 4. Connect the USB drive containing the software upgrade into a USB port on your device. 5. Using your device's remote, navigate to and select Settings, then select All Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted. Your device will search the USB drive for update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically. If you need additional support, Samsung is here to help. Please call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~Samsung Advisor

Hi Tmike,<br /><br />Thank you for sharing your experience with your U8000F TV. Samsung’s accessibility features Learn TV Remote and Learn Menu Screen are designed to help users get familiar with the remote and menu layout – without affecting normal TV operation.<br /><br />• Learn TV Remote: Pressing any button (except Power) will announce the button name and function, helping users learn their location and purpose. Enable via: Settings &gt; All Settings &gt; General &amp; Privacy &gt; Accessibility &gt; Learn TV Remote; Exit by pressing the Return key twice.<br />• Learn Menu Screen: As you navigate your TV menus, the TV will announce each menu item and its function - without applying any changes. Enable via: Settings &gt; All Settings &gt; General &amp; Privacy &gt; Accessibility &gt; Learn Menu Screen; Exit by pressing the Return key twice.<br /><br />If you need additional assistance, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.<br /><br />~ Samsung Advisor