Hi PamPam, Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider: 1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices. 2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings. 3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support. We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website. ~ Samsung Advisor

Hi Daniel, We appreciate your feedback. For optimal performance, please ensure your TV is running the latest firmware. You can check this by going to: Home > left directional key > Settings > Support > Software Update To further optimize performance, try running Device Care, which checks memory, clears unused cached data, and closes background apps: Home > left directional key > Settings > Support > Device Care > Start Device Care If issues continue, please reach Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat is also available via the ‘Support’ link on our website. ~ Samsung Advisor