Customer reviews for Member's Mark 5' Pre-Lit Santa Countdown Calendar forMember photos









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Not built well
I wanted to love this so much but I am severely disappointed. The glitter mess was something I wasn't a fan on but tolerated. I had this up and ready to go outside in mid November. I've had issues with the countdown being wrong but no big deal just grabbed the remote and fixed it but still- annoying. Then one day I went outside to find it topped over not because it came out of the ground but because all of the metal that's holding it together broke off. It's just poorly secured. The post needs something stronger than 3 little pieces holding it on and then it's secured to this base that's not really made well either. It should be a more secured metal piece to hold the post down with thick metal pieces and then cover that with the pretty glitter fabric. Mine is broken, ripped and unfixable and I'm crushed. Not even one season and this thing is a piece of trash in pieces on my floor.
We're sorry for this experience, Sheri, and ask that you please contact Member Support at (888) 301-0332 and give them an opportunity to make this right for you.
Glitter explosion
I wanted this for a while but it always sold out so fast. I finally got my hands on one and was really disappointed. The packaging was not that great. A few of the items came dented. The holes did not align very well, so it was harder to put together. If you don't like glitter, I would suggest staying away once the sign is put together. It looks nice and nobody else will see all the defects, but I do not think it is worth the price.
Cool idea but crappy quality
At first this was a very cool idea. The sign is colorful, festive and the lights are bright. I thought this would be fun to have in the neighborhood to alert those driving by how many days until Santa comes. However the metal that this is made out of is probably the cheapest stuff in the world. Construction quality is poor and the sign acts like a sail and on windy days this was blowing all over the place. some of the welds broke and the sign started leaning and looked crooked when viewed from the street. The damage got progressively worse as time went on as more welds would break and the sign became more flimsy and floppy. The sign has been out only for about a month and I'm hoping it will make it until Christmas. After that I will have to try and fabricate something to stiffen the support pole and repair all of the broken welds. Currently the sign is being held together by zip ties and a bungee cord.
We are sorry for this experience with the calendar, JASON. Please know it can be returned for a full refund with the Member's Mark 100% Satisfaction Guarantee. You can contact Member Support at (888) 301-0332 if you need assistance.
Awesome sign but no durability
I loved this sign, but it lasted less than a week before light wind broke the pole and humidity caused moisture to get inside of the countdown area. In no way do I see this lasting for anyone outside. I really hope they do a re-design to make this more durable, because it really was cool.
We appreciate your feedback, Abby, and we are sorry the calendar did not perform as expected. Please know you can return it for a full refund with the Member's Mark 100% Satisfaction Guarantee. Contact Member Support at (888) 301-0332 if you need assistance.
Not as nice as I thought it would be.
Beware just know if you buy this it must stay on 24/7 without turning off or you have to manually reset the calendar every time you shut it off . So if you use a timer for your lights you must use the remote to reset the calendar every day . If you are good with that it's not bad. The fit and finish still sucks, though holes barely lineup and glitter gets everywhere.
The sign comes with a built-in timer in the remote, Richard. There are two options: You can have the sign on for 6 hours and off 18 hours; or have it on for 16 hours and off for 8 hours. As noted in the instructions, you are correct, the use of an external timer will disrupt power, causing the item to stop automatically counting down the days.
Bright, colorful, and well constructed
I was pleasantly surprised when the package arrived. I knew the description said it is 5 feet tall and 20 lbs. But I understand estimated this. It was pretty easy to put together by myself. There was one step where it would have been easier for another set of hands, but still managed it. The directions were easy to follow, and everything lined up accordingly. I only have 2 complaints. The globe at the top came with a few scratches, and I wish it fastened in tighter. It moves some but still sits in there fine, hopefully wind doesn't effect it. Second, like others spoke of the glitter was out of control. It gets all over the floor, your hands, and anything else around. Someone suggested they were gonna spray it to put a coating over it to prevent the glitter from getting all over. May need to look into it. I do wish it had a battery backup so it would retain the day info once turned off. Not a big enough problem to sway my love for this. Overall extremely pleased with it from size, weight, appearance, and how bright the lights are. Love the chasing lights around the sign.
Return to sender
This is absolute garbage. I'm a DIYer with everything from plumbing to electricity to cars and everything .mechanical. A blind man made this. Nothing lines up as it should. The horizontal support can't be mounted correctly so it just hangs by the wing nut with an oversized hole. The pole mounts to the base, off by 45 degrees. The pole leans. The hardware is cheap. After getting some semblance of this thing built, it was clear it needed to go back. I could have just saved the countdown part and cannibalized the rest but for a Benjamin, nope, it's going back.
We're sorry to learn about your experience with the Santa Countdown Sign, JDub, and we hope your return was hassle-free. If you haven't yet returned the sign, please contact Member Support at (888) 301-0332 so we can retrieve the item from you for further analysis.
Verified Purchase
It’s exactly what I wanted.
Love it
Don't waste your money.
Bought this for my daughter as a gift. Like other reviews quality is dirt cheap. The product doesn't want to line up correctly when putting it together. Half of the lights don't work. Contacted Sam's Club for help. Bring it back for a refund. I DONT WANT A REFUND I WANT THE PRODUCT TO WORK! I'd expect more from Sam's Club. Now the thing is out of stock across the country, and I can't find one anywhere. Disappointed is an understatement!
Beware of What you are Getting
Please know what you are getting with this sign. It looks nice but the functionality of it is poor. If you want a countdown clock that actually counts down by itself you may not want this. This is designed to be on at all times or turned on and off with the remote in order for the countdown clock to work. This is the only way for the clock to countdown correctly. Also know that the time you set the auto function to work is the time it will change from one day to the next. For example, if you set the auto function at 11 am then at 11 am the next day the clock will change the number of days. If power is interrupted or you have this thing on a timer to turn on and off the countdown clock this thing will not work as it should, you will have to manually set the days using the remote. So if you are okay using the remote to turn it on and off this will work for you or if you leave it on permanently then it will work for you. Otherwise you will have to change the number of days manually using the remote. All that was needed to make this a really cool thing is to add some battery capabilities so the time/number of days could be remembered when used with a timer.
The Santa countdown sign was designed to be an interactive display so that the whole family can enjoy updating the countdown each day together in the joy of the holiday season. As an added feature, we included an automatic count down mode for those that wanted it to count down automatically. This design does require a continuous power connection for auto countdown mode to work independently. If you are connecting the sign to a separate on/off timer, each time the timer interrupts the power to the sign the sign will turn off and when power is restored the sign will revert to manual mode and display the last day when power was turned off. Please know this sign also comes with the Member's Mark Satisfaction Guarantee.