We&#39;re sorry to read about your disappointment with Tomcat Rat Glue Trap with Eugenol) and appreciate your feedback. It is possible that the rodent did not sick to the trap because it is no longer sticky due to dust/debris or they didn&#39;t walk fully across it and that is what caused it to flip! <br /><br />We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 877-332-0755 if we can further assist.

Hello Jennifer! We&#39;re sorry to read about your disappointment with Tomcat Rat Glue Trap with Eugenol and appreciate your feedback.<br /><br />Please let us know if the glue trap was not sticky when purchased. It is possible the pests did not walk across the glue trap to stick to it. We recommend moving the glue trap to a new location (i.e. along walls) where pests will most likely cross over them.<br /><br />We want you to be confident in our products. For this reason, we offer a product guarantee. If for any reason you, the consumer, are not satisfied with the results after using this product, you are entitled to get your money back. Limitations apply. At your earliest convenience, please reach out to us at 877-332-0755 if we can further assist.