Hi Ekettwig, We understand your disappointment with the family hubs ads appearing on your refrigerator. Let us extend our help to your unit. We shared a link below with steps to turn off the advertisement on your Family Hub. How to turn off ads on a Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS10007562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151424524) when you message us so our team can retrieve your information. Thank you. -Kimberly

Good day, We understand the importance of a working refrigerator in your home. Let us help you. Please refer to the resources below for solutions to your concerns with your fridge. Please click on the links and hyperlinks, and watch the instructional video (if available) for helpful tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150835442, to help our team locate your information when you message us. Have a great day. -John

Greetings, We understand your disappointment with the ads being displayed on your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150839594) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi Ben, I can't imagine what you are going through right now with your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150761888) to help our team pull up your information when you message us. Thank you. -Ricardo