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Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+ for
Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+
4.7 out of 5 stars
stars
1,033 ratings1,032 reviews
  1. 5 stars80% (829)
  2. 4 stars15% (151)
  3. 3 stars2% (17)
  4. 2 stars1% (8)
  5. 1 star3% (28)

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Showing 1-10 of 1,032 reviews
Sep 18, 2026
Reviewer name: Smart fridge
5 out of 5 stars
5 out of 5 stars review

Perfect except for top and bottom main shelves

[This review was collected as part of a promotion.] Great refrigerator love the interactive screen. The shelving inside is a little challenging trying to put everything in there the top and the bottom shelves are a little short by like maybe an inch to fit anything on.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Sep 18, 2026
Reviewer name: Arleen
5 out of 5 stars
5 out of 5 stars review

Great features!

[This review was collected as part of a promotion.] This refrigerator is not only very modern but also very functional. It has so many great features life the self filling pitcher, and an internal camera to see who stole your leftovers. It also alerts you when the door is open and the filter needs to be replaced. It’s spacious and has so many compartments. I love it!

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Oct 18, 2026
Reviewer name: KingDingALing
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] So far so good! Don't wanna brag to much then my luck will change. But it has great features, wish it had a little More height for taller bottles. Kinda slow at making ice. I've yet to have a full tray of ice

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Oct 24, 2026
Reviewer name: James
5 out of 5 stars
5 out of 5 stars review

Love our new Fridge!

[This review was collected as part of a promotion.] I absolutely love our Bespoke refrigerator! It has great capacity, makes shopping so convenient with the capability of knowing what you need and or running out of. Finally, the look and build of the unit is impressive!!

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Oct 13, 2026
Reviewer name: Ronaldg
5 out of 5 stars
5 out of 5 stars review

Family Hub Must Have

[This review was collected as part of a promotion.] This refrigerator offers more than others. Full access to the refrigerator area. Drawer storage for cooling of small items, deli or drinks to freezing. Family hub screen provides access by wifi/Bluetooth for easy viewing of different topics such as recipes, Samsung TV/TV mirroring and keeping track of events with a calendar. Specific notes can be left and viewed later. Samsung is a name recognized for quality products.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Oct 23, 2026
Reviewer name: Rock
5 out of 5 stars
5 out of 5 stars review

Awesome Addition

[This review was collected as part of a promotion.] Great addition to our kitchen appliance collection. The screen adds a computer to our kitchen and tracks food going in and out including the option to create a grocery list. Phone connection allows me to see if working ok and set the temperature. Love it Love Samsung!!

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Feb 21, 2026
Reviewer name: LoTr
4 out of 5 stars
4 out of 5 stars review

It's not as great as I had hoped- but it's good

The Ice maker had some issues when we first got it, we hope that has been resolved now, although there is still a strange frost all over the ice maker tray- almost as if air is getting inside. I love the size of the refrigerator, but the fingerprints are horrible ! The water pitcher is a winner- can't liv without that again, great feature. The screen is a bit much, I was star struck in the store by all the tech but now that it's here, it's all very clunky and unnecessary. The Alexa interferes with every Alexa in my house The memo pad function only works half the time. I wish I had gotten this fridge without the screen.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
Sep 20, 2026
Reviewer name: Bob B
2 out of 5 stars
2 out of 5 stars review

Just OK So Far, Kind of Disappointed

[This review was collected as part of a promotion.] Looks nice and has good storage space. However many of the features seem to work slowly or almost not. Bixby voice response is slow. The tap to sync feature does not work. I tapped numerous Samsung phones to the refrigerator and it still didn't sync. Also the ice maker is very slow. It has not filled up yet and it's been almost 24 hours. The refrigerator does look very nice.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
reply from Samsung Care

Hi Bob B, We appreciate your feedback and understand how much you value your refrigerator's key features, including Bixby. If you're having trouble syncing your phone with the refrigerator, please check the link below for helpful tips and troubleshooting steps: https://www.samsung.com/us/support/answer/ANS10001433/ To help improve your refrigerator's ice production, please visit: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Thank you for choosing Samsung. Bryan Samsung Care

Feb 13, 2026
Reviewer name: OLSEN
1 out of 5 stars
1 out of 5 stars review

LED SCREEN and AI FAMILY HUB IS PROBLEMATIC

We do not recommend this refrigerator if you are purchasing it because of the AI family hub with screen and internet connectivity. We are now on our second refrigerator since purchasing it less than three weeks ago. The first one was delivered defective because the screen would not even turn on. We then had to have a replacement delivered, and the replacement's screen has gone dark within two weeks of having been delivered. Samsung offers this refrigerator in the same configuration without a screen and the opening doors - that might be a less problematic version of this model. However, if the quality control from Samsung is so bad that the screens don't work it causes me to question their overall quality control. On top of that, they don't provide a meaningful users manual to help us troubleshoot this problem and I've spent time on their website trying to find a user's manual without success - if it exists then it is hidden somewhere or not otherwise obvious. I am frustrated by this product and the investment.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
reply from Samsung Care

Hello Olsen, We understand how frustrating it is to experience repeated issues with a new refrigerator, especially when key features like the Family Hub screen are not functioning as expected. We’re here and willing to help. For concerns related to a blank or unresponsive display, please follow the guide below and click on the embedded section for additional details. Follow the instructions under the troubleshooting steps provided. Samsung Refrigerator control panel or Family Hub screen is blank http://www.samsung.com/us/support/troubleshoot/TSG10007236/ If the issue continues after reviewing these steps, please contact us so we can review your service history and assist with next steps. You can reach us here: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152087363), so our team can pull up your information. Thank you! ^Joshua

Nov 26, 2025
Reviewer name: ekettwig
1 out of 5 stars
1 out of 5 stars review

Great fridge....until it started showing me ads

It was a great fridge. Loved most of the features and have had no issues with it. Then they updated it and it started showing ads on my screen. Now I will be replacing it and removing Samsung from the list of brands I consider for my Appliances/Electronics in the future. Ridiculous move Samsung.

Review from Samsung US
Helpful?2CK60EXNHG9V15498910387
reply from SEA Care

Hi Ekettwig, We understand your disappointment with the family hubs ads appearing on your refrigerator. Let us extend our help to your unit. We shared a link below with steps to turn off the advertisement on your Family Hub. How to turn off ads on a Family Hub smart fridge https://www.samsung.com/us/support/answer/ANS10007562/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151424524) when you message us so our team can retrieve your information. Thank you. -Kimberly