Hello, We are sorry for the inconvenience caused to you. We regret to learn about your user experience and since you are facing issues while using SanDisk 1TB Extreme Portable SSD, we request you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. We will also check if your drive is eligible for a possible replacement. You may also contact SanDisk Professional Support at 1-866-270-5532 or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.

Hello, I am Will from SanDisk® Global Support Team. We regret to learn about your experience and unfortunately we do not manufacture accessories separately and we will recommend you to purchase the connector cable from any offline or online store. If you requires any assistance please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution. Thank you, Will, SanDisk® Support.

Hello, We are sorry inconvenience caused to you. Please be informed that the SanDisk Extreme Portable SSD requires 1.1 amps of power to get detected. If the iPad Pro is able to generate the required power; it will be detected. If the drive is detected can be accessed through the native FILES APP. You may also get in touch with our technical support team directly to elaborate on the issue along with error screenshots. You can open a support ticket at (https://support-en.wd.com/app/askweb)

Hello Alex4567, Please accept my sincere apologies for the experience you had to go through. Please get in touch with our support team directly to explain the issue in detail with possible screenshots. You can open a support ticket at https://support-en.wd.com/app/askweb, the customer support team will contact you as soon as possible.

Hello, I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this SSD, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your SSD is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at www.sandisk.com/support and we will assist you towards the best possible resolution. Thank you, Will, SanDisk® Support.