Greetings! You were just trying to get things working smoothly in your home, and it’s disappointing when one upgrade unintentionally affects something else. Your experience highlights how important it is to consider how all elements in a space work together. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150281052 to help our team pull up your information. Leo

Hello Prindle, We understand how disappointing it is when items are not drying completely, even when selecting “More Dry.” We’re here and willing to help. For guidance on drying performance and what to check, please review the section below in your user manual: Items are not dried. (page 94) User manual https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf This section offers tips on load size, cycle selection, airflow, and settings that can affect drying results. If the issue continues after reviewing those steps, please contact us directly so we can look into your situation and help with the next steps: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152171182), so our team can pull up your information. Thank you! ^Joshua