Hi Sams Sung, It’s great to hear you’re loving the storage! Let’s go over the cleaning steps so you can get the most out of your laundry combo. This unit is designed to gently and effectively care for your clothes. Keeping up with simple routines, like regular care cycles and balanced loading, can help enhance wash results and ensure the appliance continues delivering fresh, reliable performance with every load. Please see the guide below for cleaning the washer/dryer combo. You can follow the section that best matches what you’re experiencing and use the embedded links for step‑by‑step guidance throughout the process: https://www.samsung.com/us/support/answer/ANS10003206/ The link below outlines the recommended cycles and settings for your laundry: https://www.samsung.com/us/support/troubleshoot/TSG10007402/ If you need further assistance, you can connect with us through any of the options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152377372 ready when you contact us so we can assist you quickly. We appreciate hearing from you, and Samsung truly values your business. Jeffrey Samsung Care

Hi Kendle, Getting steady water flow is essential for keeping your Samsung washer/dryer combo running smoothly, and we understand how important it is for cycles to start and complete as expected. If water is not flowing properly, it may be related to a blockage or restriction affecting the inlet or internal system. Checking that the water faucets are fully open, hoses are securely connected and not kinked, and inlet filters are clear can help restore normal operation. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10007295/ Please keep this reference number for your records: 1152587425. If the steps don’t resolve the issue, please contact Samsung Support using the options below for further assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care