Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+ forMember photos









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Refrigerator
[This review was collected as part of a promotion.] I love that this refrigerator is all in one . You can listen to music, what the news and even make quick memos for your love ones
Beautiful Design
[This review was collected as part of a promotion.] Beautiful design and great quality. The interface and connectivity are seamless and solves all necessities
Very roomy
[This review was collected as part of a promotion.] This new Samsung Fridge is amazing. It is very roomy compared to my old KitchenAid fridge. This is big, but it actually has room inside to put many different items. My old fridge was just night and no space inside. The beverage center is great for my 3 kids always thirsty running around all day. The ice is also great, little nuggets and big nuggets. The freezer space is also amazing, fits all our stuff. My kids love using Alexa on the fridge for their random questions, Which is great. I love using my calendar on the fridge so the whole family can get their events in. My mother in law loves to play her music on YouTube when she is cooking. This fridge is a great addition to our family and I truly believe it is great for any big family. I will definitely recommend this fridge to everyone.
Worst service ever. Long time customer - no more.
[This review was collected as part of a promotion.] Showed up with a door problem that was simple, but Samsung refused to fix. After waiting for three months, they changed the install date which caused a vacation to be rescheduled. Samsung does not compensate for poor planning on their part. Samsung then refused to help me on the phone or chat with the non-functional fridge. I have seven case numbers and chat transcripts to prove it. The fridge might be nice, but service/support is horrific.
Good day, We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149713967) to help our team locate your information when you message us. Have a great day. -John
Perfect for families!!
[This review was collected as part of a promotion.] I absolutely love my Samsung Bespoke Family Hub refrigerator! The technology is amazing, and the features are ideal for my family’s everyday needs. The Family Hub makes it easy to stay organized, keep track of groceries, and even connect with our smart devices. The spacious design gives us plenty of room for everything, which is perfect for a large family. I also love the sleek, modern look—it adds such a stylish touch to our kitchen. Overall, it’s the perfect combination of innovation, functionality, and design. I couldn’t be happier with this purchase!
Helpful Mom Tool with a style twist
[This review was collected as part of a promotion.] I've been using the 23 cu. ft. Bespoke Counter Depth 4-Door French Door Refrigerator with AI Home in Charcoal Glass Top and Stainless Steel for about a month now, and I can confidently say it's been a game changer in my home. One of my favorite features is the AI technology that lets me see what's inside the fridge—complete with images—which is especially helpful when I’m meal planning or at the store. The exterior hub is another standout. My family loves being able to leave digital notes for each other, and the built-in recipe feature with video tutorials makes cooking more interactive and fun. It’s become a real centerpiece of our kitchen, not just for storage but for communication and convenience. Installation was easy, and the cooling performance has been excellent, especially the middle drawer which is perfect for deli meats and snacks. It adds a level of organization I didn’t realize I needed. The overall design is sleek and modern, and it’s really improved our daily routine—we're more connected, organized, and efficient. I truly don’t know how we managed without it. I would absolutely recommend this refrigerator to anyone looking to upgrade their kitchen with smart, stylish, and functional technology
Happy wife, happy life
[This review was collected as part of a promotion.] We received our Samsung fridge with the family ai hub about a month ago. I love the size of it and the ease of moving the happy to adjust to our needs. I also love the auto refill on the water pitcher. Most important i love that my wife loves it and is so excited to learn all the features.
AI hub is nice. Quiet, commanding, and beautiful.
OK, this was an impulse purchase. I am glad I did, because Samsung has a nice sale going on. The order process was easy - Selected the options I wanted, and I saw that it would be delivered the NEXT DAY! Once the order was placed, I got confirmation within 30 minutes and within a couple of hours I received text and email confirmation about my next day delivery window. The courier showed up before the window even started, by about 20 minutes. I was happy for this because I was excited and ready to receive it. Install process was easy - attach the water line and plug it in. After doing a basic setup of the Wi-Fi, there was an update waiting. It installed, and I was able to get on with the setup. I am technically inclined, so setup was a no-brainer. I already have a Samsung smartphone, so once I connected my account, a lot of settings were done in the background. The unit is beautiful, and is replacing a 16-year-old unit. the compressor and fans on this model are quiet. On my old unit, I hear a little fan noise, and when you opened the door you would hear more of this sound. In The Samsung unit, the fans are a whisper. It is important to make sure your unit is leveled properly, or else you will have issues with the doors opening as they should. tilted too far back, the doors won't open. Tilted too far forward, they open wildly. there is a balance. This is in the manual but wanted to also stress it here. The installers knew this and prepped the unit, so the doors open slowly and confidently. I am not a fan of Bixby (voice assistant) but I am on the fridge! Once I trained it to my voice, it handles my requests with no issue. With my voice, I can say "open the fridge" without saying "Hey Bixby" (this is a setting you can turn on and off). The Family Hub also has access to Alexa and I can use the fridge to do Alexa tasks. The power cool and power freeze were brilliant, because after taking about 45 minutes to remove the plastic saran wrap off the parts, it was after this that I put my items in. the fridge was at the operating temps I wanted in no time. The screen is beautiful, and the AI camera feature is cool. I need to take some time to see which items I want to keep track of so I can use this as efficiently as possible. For now, it's capturing everything I am doing - I am not even taking time to pause, so the camera can see - It's able to snap a photo as I move about. Once it does this, the AI screen opens, and you can add data to the item that it does not automatically recognize. I do plan to be more focused on making sure I have the item facing up, or framed properly, so the camera can get a proper photo. That's on me and not the fridge. The camera does a good job of making sure my image is not in the scene. The auto water pitcher feature is also nice. Being inside the door and not needed to open the door, this helps keep the fridge at a constant temp. The hub allows me to access my other Samsung items on the screen as well. This is really a fantastic device.
Excellent upgrade
[This review was collected as part of a promotion.] This fridge has been a great upgrade to our kitchen. It has provided a modern yet slick design to our kitchen. The screen allows us to write notes on what is needed to be purchase and adding the calendar to the home screen allows us to keep our family informed with important dates. The home screen makes it easy to change the temperature on the different zones based on your needs/preferences. It also makes it easy to be reminded of when the filter needs to be changed. The different forms of getting filter water is another great thing about it and the two different types of ice cubes. The Flexzone allows us to either switch between using it for deli meats or can drinks based on our needs. The separations in the freezer allow us to separate our ice cream with frozen vegetables/meats. Overall, this fridge is an excellent upgrade and meets the different needs we need throughout the month.
Amazing Smart Refrigerator
[This review was collected as part of a promotion.] Talk about an upgrade! I had one of the original Family Hub refrigerators and have loved it for many years, but it was time to update appliances. This refrigerator is absolutely amazing! The Family Hub screen is massive and very easy to use. You can queue up a recipe on YouTube, manage your family's activities with the calendar, or even have the fridge suggest recipes based on the food you have on hand. The freezer took some extra time organizing since the ice is not available in the door, but there's still plenty of room. My kids love the option of full sized ice cubes or ice bites. The automatic touch to open doors are super convenient when your arms are full of grocery bags. I was a little concerned that my Great Dane would accidentally trigger the automatic door but so far no issues there. Most definitely a 10/10!