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Customer reviews for Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+ for
Samsung Bespoke 23 cu. ft. 4-Door French Door Refrigerator w/ AI Family Hub+
4.7 out of 5 stars
stars422 ratings422 reviews
  1. 5 stars81% (342)
  2. 4 stars13% (56)
  3. 3 stars0% (1)
  4. 2 stars1% (3)
  5. 1 star5% (20)

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May 19, 2025
dustinw
5 out of 5 stars review

Excellent Features and Ease of Use

[This review was collected as part of a promotion.] This fridge looked amazing as we were shopping, but after using it for a few days now, it's even better than we expected. The Family Hub screen has been an excellent addition to our kitchen. Simple things like having a convenient place to put notes, quickly check our family calendar, or where we can have recipes has been very useful. The way the fridge will "scan" items as you take them in an out is also very cool. It doesn't always properly identify them, but we're moving so quickly in and out that I'm surprised it catches them at all. It usually does a pretty good job of recognizing most things though. The cameras inside to view what is in both doors is also excellent. We also really like the auto-open doors, by placing your hand under the sensor on each side. Very useful for when you're needing something out of the fridge, but either don't have a free hand, or maybe you have something on your hands at the moment. One of our other standout features, is the beverage center. Giving easy access to water, either from the pitcher, or from the push to fill. Having a pitcher with cold water that is automatically refilled is excellent. And having the usual push to fill inside the door is nice as well. Making the water cooler no matter which you choose. Organization is excellent with all the space inside, and how things are divided. Including the middle drawer, which we use for soda cans and still have space for more. The freezer is also excellent in organization, with the ice scooping area up top, and a good amount of space below that. This has been a huge upgrade for us. We're really loving it so far.

Review from Samsung US
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May 8, 2025
Pastrychefdani
5 out of 5 stars review

My #1 bucketlist item

[This review was collected as part of a promotion.] I recently bought a new house and while I was walking through the aisles of a store, I saw the Samsung bespoke refrigerators and fell in love. I purchased the model with a AI capability and a giant screen. You don’t really know how the fridge works until you have it sitting in your kitchen and you start playing with it. I’ve been able to watch YouTube., Listen to music see what’s inside of my refrigerator not have to touch the handles at the bottom to open up the refrigerator. I also like that I was able to hook up my camera from outside and receiving a receiving an alert and a video of who is at my front door when the bell rings. The freezer storage is plenty full and I love that I have a choice of ice cubes. I also have the bespoke stove and I was able to hook up through Wi-Fi my stove and refrigerator so if I’m preheating my stove once it’s done preheating a message will pop up on my refrigerator letting me know that the stove is done preheating. I downloaded the smart things app to my phone and I’m able to manage the refrigerator while I’m away or if I’m in the grocery store I can check out what is inside the refrigerator. The self filling water pitcher is such a cool addition. It comes in handy, especially on hot days. it’s nice to always have cold. Filtered water ready for you. I don’t know if it’s because of a new refrigerator, but the lighting is very bright and the shelving inside the refrigerator is very spacious. I’m excited to have a cheese drawer however, I can also use the drawer for other purposes and manage the temperature. The delivery and installation was really quick and the gentleman who installed the refrigerator reviewed the refrigerator before he let me start to touch the screen. It is a pretty easy set up and you can also program it for a different language. i’m so happy I purchased the refrigerator and I can’t wait to continue to use it.

Review from The Insiders
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May 7, 2025
Jbeise
5 out of 5 stars review

A Huge Upgrade and a Stunning Addition to Our Kitc

[This review was collected as part of a promotion.] After 15 years with a basic side-by-side, upgrading to the all-new Samsung RF90F29AECEAA French door refrigerator has completely transformed our kitchen. The difference in both design and performance is incredible. The French door layout offers so much more usable space. It’s easy to store wide trays and larger items that never fit well in our old fridge. The bottom freezer drawer is spacious and well-organized, making it a breeze to find what we need without digging around. We chose the all-black finish, and it looks absolutely gorgeous—modern, sleek, and much more resistant to visible smudges compared to the stainless steel options. It adds a bold, premium feel to our space. Performance-wise, it’s whisper-quiet and keeps food perfectly chilled. We’ve noticed fruits and vegetables staying fresher for longer, and the bright LED lighting inside makes everything easy to see at a glance. The digital controls are intuitive and responsive, and I really appreciate the smart features like door alarms and precise temperature settings. In short, this is a massive upgrade in every way—style, space, technology, and convenience. If you’re coming from an older model like we were, the RF90F29AECEAA is a no-brainer. It’s beautiful, functional, and feels like it was designed with real everyday use in mind.

Review from The Insiders
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Jun 13, 2025
snowbunni19dc
5 out of 5 stars review

Super amazing

[This review was collected as part of a promotion.] I’ve had a lot of different refrigerators over the years, but the Samsung RF90F29AECEAA is honestly on another level. It’s not just a fridge—it’s like having a smart assistant, media center, and ultra-organized food storage system all in one. I didn’t realize how much I was missing until I got this one. The first thing you notice is how good it looks. The charcoal glass finish with black accents is super sleek and modern. It really upgraded the entire look of my kitchen. It doesn’t stand out in a flashy way, but it definitely makes everything feel more polished and clean. But the real magic is on the inside—and I don’t just mean the food. The touchscreen on the front is huge (32 inches!) and super easy to use. I can watch YouTube videos, check the weather, write digital notes, or stream music while cooking. It even connects with my calendar and smart home apps. I never thought I’d want a screen on my fridge, but now I can’t imagine not having it. One of my favorite things is the AI Vision Inside feature. It actually sees what you put in the fridge and keeps track of it. It sounds kind of futuristic, but it’s helped me so much with cutting back on food waste. I don’t forget about leftovers or lose track of what veggies I still have because the fridge reminds me or shows me what’s inside—without opening the door. That’s super helpful when you’re meal planning or trying to eat healthier. The beverage center is another major win. It’s hidden inside the fridge, so it doesn’t mess with the clean look of the front. But when you open it, you have access to filtered cold water and an autofill pitcher that fills itself every time you use it. There’s also a Dual Ice Maker, which makes both regular cubes and these little nugget-sized "Ice Bites." I love using the smaller ice for smoothies or just when I want something refreshing. It’s just one of those features I didn’t know I needed until I had it. Storage-wise, this fridge is massive. It’s 29 cubic feet, which has been perfect for my family. Everything has its place, and there’s so much flexibility. The FlexZone drawer in the middle lets you adjust the temperature depending on what you want to store—meat, cheese, snacks, or even wine. I change it up depending on the season or what we’re cooking that week. The freezer is also well thought out. It has deep drawers but doesn’t feel like a black hole. I can easily find frozen meals, veggies, or even ice cream without having to dig forever. I love all the features!

Review from The Insiders
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May 19, 2025
Sab L
1 out of 5 stars review

Cheap material

This is the worst refrigerator ever. Had it a little over a year and every draw is breaking. The frig itself is breaking any to toss in the garbage. It make no sensor how the material is so cheap. Love samsung phones but will never buy any other appliance from them.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
reply from Samsung Care

Hi Sab L, It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience. Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes: 1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact. 2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom. 3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks. 4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily. Tips to Prevent Breakage: a. Avoid overloading drawers. b. Let drawers warm up slightly before removing them for cleaning. c. Handle with care, especially in cold conditions. Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator. Samsung Parts: https://samsungparts.com/ Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number. How to find model code https://www.samsung.com/us/support/downloads/#find-codes Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149227012 to help our team pull up your information. Leo

Jun 20, 2025
Lmbeise76
5 out of 5 stars review

Best refrigerator upgrade ever

[This review was collected as part of a promotion.] I received this Samsung refrigerator at an Samsung refrigerator at a discount for my honest review . Our old fridge was at least 15 years old and a side by side. This refrigerator is packed with so much additional tech it’s the best upgrade we have ever had. The French door style is amazing the space we now have is the best. The large touch screen is great for leaving notes and posting photos to display. Not to mention the ability to watch YouTube on the screen and follow along while cooking.

Review from The Insiders
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May 17, 2025
Anonymous
5 out of 5 stars review

A Smart Fridge That Feels Like the Future

[This review was collected as part of a promotion.] We've had the Bespoke 29 cu. ft. 4-Door French Door Refrigerator with AI Family Hub for a few days now, and overall, it's been a great addition to our kitchen. The star of the show is definitely the AI Family Hub — the huge 32" touchscreen is a hit with everyone, especially the kids. They love the whiteboard feature, and we’ve been using it for quick notes, reminders, and even the occasional doodle. Watching recipe videos or streaming while prepping meals makes cooking more fun and interactive. The beverage center is another standout. The built-in pitcher is perfect for quickly filling water bottles before heading out to soccer or baseball practice. We also love the dual ice maker — it gives you both cubed ice and smaller "Ice Bites," which is a nice touch. And thankfully, the ice maker is no longer in the main fridge compartment (a flaw in older Samsung models), so there’s tons more usable fridge space now. Speaking of space — this fridge has plenty of room, and the SmartThings integration ties everything together seamlessly with our other Samsung appliances. It really feels like a smart home when the fridge can talk to the oven or alert us when a door is left open. Now, for the not-so-great parts. The shelf configuration is a little odd — for example, we can't stand up a 2-liter bottle anywhere inside. The AI Vision camera is a cool idea, but it’s hit-or-miss right now. We haven’t had enough time with it to fully judge, but first impressions weren’t impressive. We had some hiccups with the ice maker at first — it didn’t produce enough ice for the first couple of days. After some frustrating back-and-forth with Samsung support (not their strongest area), we finally got it working by resetting it. It still never fills up completely, but manually shifting the ice from the back of the tray forward helps. Despite the few flaws, this fridge feels like a glimpse into the future of kitchen appliances. Overall, this an absolutely FANTASTIC product and I 100% recommend it!

Review from The Insiders
Helpful?470BPLVTEU1I15489020052
Jun 24, 2025
zxlr
1 out of 5 stars review

Worst service ever. Long time customer - no more.

[This review was collected as part of a promotion.] Showed up with a door problem that was simple, but Samsung refused to fix. After waiting for three months, they changed the install date which caused a vacation to be rescheduled. Samsung does not compensate for poor planning on their part. Samsung then refused to help me on the phone or chat with the non-functional fridge. I have seven case numbers and chat transcripts to prove it. The fridge might be nice, but service/support is horrific.

Review from Samsung US
Helpful?470BPLVTEU1I15489020052
reply from SEA Care

Good day, We understand how frustrating your overall experience with this purchase has been. We would like to have a direct conversation with you to hear about your overall impressions of this transaction and address any other concerns you may have.  Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149713967) to help our team locate your information when you message us. Have a great day. -John

Jun 13, 2025
Jujusnow2
5 out of 5 stars review

HighTech Fashion home showstopper

[This review was collected as part of a promotion.] I’ve had the 23 cu. ft. Bespoke Counter Depth 4-Door French Door Refrigerator with AI Home in Charcoal Glass Top and Stainless Steel for about a month now, and I’m really happy with it. One of the most helpful features is the AI view inside the fridge. It shows actual pictures of what’s in there, which is a lifesaver when I’m out shopping and can’t remember if we’re low on something. The Family Hub is something my whole household uses. Our favorite feature on it is the calendar—we use it every day to keep track of everyone’s schedules. It’s been a huge help in keeping us organized. We also leave little notes or reminders for each other, and sometimes we’ll pull up a recipe video right from the door while cooking. The cooling performance is strong, and everything stays fresh. I especially love the middle drawer. We use it for quick grab items like string cheese, deli meat, fruit cups, and yogurt. It’s super convenient for packing lunches or snacks. If I had to pick my favorite feature overall, I’d say it’s the smart view of the inside of the fridge. It actually surprised me how useful that turned out to be. It’s made grocery shopping more efficient and cuts down on food waste too. This fridge looks sleek and modern, and setup was quick and easy. It’s really become more than just a fridge it helps keep our household connected and running smoothly. I didn’t realize how much I’d rely on some of these features until I started using them daily

Review from The Insiders
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Apr 29, 2025
Vmalani
5 out of 5 stars review

Smart Fridge

[This review was collected as part of a promotion.] I recently upgraded to the Samsung Bespoke 4-Door Refrigerator with AI Home, and I couldn’t be happier. First, the design is absolutely stunning — the combination of Charcoal Glass and Stainless Steel gives my kitchen a modern, high-end look. It feels like a real centerpiece. Functionality-wise, it’s packed with smart features. The AI Home screen is incredibly useful — I can leave notes for my family, manage my grocery lists, stream music while cooking, and even check inside the fridge from my phone while shopping. It’s like having a mini smart home hub built right into the kitchen. The 29 cu. ft. capacity is massive — I never worry about running out of space. The customizable FlexZone drawer is a game-changer too, letting me switch between fridge and freezer depending on what I need. Plus, the dual ice maker makes both regular cubes and smaller ice bites, which is great for parties and everyday drinks. Cooling is consistent, food stays fresher longer, and it runs very quietly. Installation was smooth, and the materials feel premium. Overall, this fridge delivers on both style and performance. Highly recommend it for anyone who wants a true smart kitchen experience.

Review from The Insiders
Helpful?470BPLVTEU1I15489020052