Hi Sab L, It’s completely natural to expect a fridge to hold up over time. When something you use every day starts falling apart, it can be really frustrating. Let us provide details to help with your experience. Plastic drawers in refrigerators can break for several reasons, most of which are related to material stress and temperature effects. Here's a breakdown of the common causes: 1. Cold Temperature Makes Plastic Brittle: Refrigerator drawers are made from polystyrene or similar plastics that become more brittle at low temperatures. When the plastic is cold, it's less flexible and more prone to cracking or breaking under pressure or impact. 2. Overloading: Storing too much food or heavy items in the drawer puts stress on the plastic, especially when pulling it in and out. Overloaded drawers can crack at the runners, corners, or bottom. 3. Improper Use: Slamming the drawer shut or pulling it out too forcefully can crack the plastic. Leaning or standing on open drawers (kids or during cleaning) can also lead to breaks. 4. Age and UV Exposure: Over time, plastic degrades. If a fridge has a clear drawer, UV light exposure (even from the fridge light) can make it yellow and brittle. Aging plastic loses elasticity and cracks more easily. Tips to Prevent Breakage: a. Avoid overloading drawers. b. Let drawers warm up slightly before removing them for cleaning. c. Handle with care, especially in cold conditions. Please visit the website of our authorized distributor for parts and accessories shared below to check on the availability of the compatible drawers for your refrigerator. Samsung Parts: https://samsungparts.com/ Since this Samsung refrigerator model has only been released this year, we recommend finding the proper model so that when you visit the Samsung parts website, you have the correct model number. How to find model code https://www.samsung.com/us/support/downloads/#find-codes Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149227012 to help our team pull up your information. Leo

Hi Edaug, It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help. This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149140234 to help our team pull up your information. Leo