Hello Diane, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Rarely, damage will occur during transportation, and since our packaging has been certified to prevent damage while in transit, we’d recommend you reach out to the shipping company and retailer to file a claim. Most shippers will allow you to file a claim and reimburse you for the cost of the television.

At VIZIO we obsess over every detail so we can deliver the best products with you in mind. To make sure you’re getting the most out of your VIZIO TV, we’d recommend that you connect your devices with an HDMI cable and that the broadcast is in 4K (2160p) or Full HD (1080p). If you’d like any assistance adjusting your picture settings to align with your content, please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

Hello Alicia, thank you for taking time to leave us your feedback today. From the details of the issue you are describing, it sounds like there might be an issue of you network signal strength and speeds. It is not uncommon to see a substantial drop in signal and speed of a device when connected outdoors compared to when it is connected indoors. Exterior walls use different construction materials and are more dense than interior walls, therefore your Wi-Fi signal does not pass through the exterior walls as well as they do for interior walls. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.