Hello Palmyrasteve, we appreciate that you took the time to provide feedback about the remote that came with your television. If you would like a more intuitive experience controlling your television, we also have the SmartCast Mobile application in your mobile device’s application store. This application will do everything your current remote does and help you discover what applications will help you watch your favorite shows and movies. We do also support voice control using Amazon Alexa and Google Assistant. Based on your review it sounds like you're still inside of your warranty. If you head over to support.vizio.com and click on 'contact us' one of your chat, SMS, or phone agents should be able to get your remote up and running or replaced.

I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.

Can you please provide more information about the issue you are experiencing? This is not typical so we would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’ or for instant support download the VIZIO Mobile app, then click "Support" and "Contact Us.

Hello Booya, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.