At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to its customers. If you have any specific issues with your VIZIO product, please contact our award-winning technical support team at support.vizio.com or for instant support download the VIZIO Mobile app, click "Support" and "Contact Us".

Hello Alicia, thank you for taking time to leave us your feedback today. From the details of the issue you are describing, it sounds like there might be an issue of you network signal strength and speeds. It is not uncommon to see a substantial drop in signal and speed of a device when connected outdoors compared to when it is connected indoors. Exterior walls use different construction materials and are more dense than interior walls, therefore your Wi-Fi signal does not pass through the exterior walls as well as they do for interior walls. If you have any questions or need any assistance, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello lushanna, there could be a few things that cause lag or apps to not respond correctly, and I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.