Hi Edaug, It's understandable to feel let down when a product that does so much right overlooks something that affects usability in such a noticeable way. We are here to help. This Samsung refrigerator model features LED lighting in the fridge compartment, FlexZone drawer, and freezer compartment. In the freezer, there are upper and lower baskets. For optimal visibility, the upper basket may need to be pushed in fully to allow the LED light to illuminate the lower basket. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149140234 to help our team pull up your information. Leo